Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Snagajob acquires PeopleMatter

June 23, 2016

Snagajob has acquired PeopleMatter, in hopes of creating a market-leading human capital management platform for the hourly market that addresses every aspect…

Chick-fil-A prompts customers to get a moo on

June 23, 2016

Chick-fil-A may well earn itself some free media with a promotion it's staging on July 12 — particularly if that proves to be one of those slow summer news…

3 QSR brands announce changes to chicken menus

June 23, 2016

Carl's Jr.,  Hardees and Church's all have apparently had chicken on the mind lately, as all are introducing menu items based on the beloved bird of diners…

Infographic: What's Domino's doing so right in India?

June 23, 2016

When you enter a market as diverse, populated and even chaotic as India, it pays to do your research. At least that's what a relatively new player in that…

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Tech, information partnership create tool to target supply chain safety

June 22, 2016

FoodLogiQ, a software solutions company that measures food safety, has joined with the product information network, 1World Sync, to create a tool that allows…

Taco John's makes a splash with new beverage options

June 22, 2016

Taco Johns is introducing a trio of new beverages this summer and fall. Orange mango dew and strawberry citrus rush are available July 25 - Sept. 25. Blood…

Little Caesars doubling HQs in Detroit

June 22, 2016

Detroit-born Little Caesars is staying true to the Motor City with constsruction of what could be a game-changing world headquarters campus for the pizza chain…

Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

Still need to fill some summer employee spots? Look for candidates with camp counselor qualities

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

Need some pinch-hitters to flesh out the spring hires that didn't work, or didn't last? Think about candidates who've had experience as camp counselors, or…

Consolidated Concepts partners with GuestMetrics on food cost analysis tools

June 21, 2016

Consolidated Concepts, a supply chain player, and data analytics firm GuestMetrics are teaming up in a five-year partnership that will mesh…

Cold Stone Creamery opens in Cambodia

June 21, 2016

Phnom Penh residents are enjoying a new yummy dessert these days thanks to the official opening on June 3 of Cambodia’s first Cold Stone Creamery. The…

El Pollo Loco signs deal with PLM Restaurants

June 21, 2016

PLM Restaurants signed a franchise deal to acquire two existing El Pollo Loco Tucson locations, and open six new locations by August 2019. 

Couple seeks to re-open Mrs. Winner's Chicken & Biscuits

June 21, 2016

A husband and wife team, Rachel and Poul Pederson, are partnering with the Memphis community to re-open Mrs. Winner's Chicken & Biscuits. The couple plans…

Dean Foods scoops up Friendly's for $155M cash

June 21, 2016

Friendly's Ice Cream and Dean Foods Co. today finalized a $155 million cash deal that makes the retail ice cream and manufacturing business officially part of…

Harris Poll forewarns of potential upheaval due to upcoming OT regulation

by S.A. Whitehead — Food Editor, Net World Media Group

Americans have a hard time putting work away. In a new Harris Poll, most said it's at least partly because they have too much to do to in an eight-hour day.

Are you ready to 'pitch' your fast casual concept?

by Cherryh Cansler — Publisher, FastCasual.com

Fast Casual is now accepting entries for The Perfect Pitch — what we like to describe as a friendlier version of "Shark Tank."

International franchise expansion requires hefty work upfront

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Domestic franchisors, whether running one location or 100 in the U.S., face a challenging journey in the quest to go international.

Snapchat campaigns capture a lot of dough for Virginia pizza chain

by S.A. Whitehead — Food Editor, Net World Media Group

Ever thought of using that perpetual teenage social media favorite, Snapchat, in your social media marketing? Virginia-based Firenza certainly did, and the…