5 Tips to turn BoH staff into customer-experience superheroes

by Cherryh Cansler — Publisher, FastCasual.com

Use these tips to transform your back-of-house staff into customer-experience superheroes — cape optional.

5 things to consider before measuring customer behavior via mobile

Mobile interaction allows consumers to engage more naturally at times that are comfortable and appropriate for them and to share their experiences with others…

Del Taco spices up breakfast with new Mexican chorizo sausage

March 23, 2016

Del Taco Restaurants has introduced Mexican chorizo sausage to its breakfast menu.

Hot Dog on a Stick to celebrate 70th anniversary

March 23, 2016

Hot Dog on a Stick will celebrate the nationally designated "Something on a Stick Day" (Monday, March 28) by offering a 70-cent Original Hot Dog on a Stick.

Cinnabon celebrates successful year in franchise sales

March 22, 2016

Cinnabon had a banner year in terms of sales and growth, as the brand celebrates 30+ years since its first bakery opening.

Jack in the Box, Qdoba Mexican Grill tap PAR tech, services

March 22, 2016

Jack in the Box has selected PAR EverServ hardware and service solutions for all stores and Qdoba Mexican Grill Corporate stores.

Philly's Best to celebrate National Cheesesteak Day

March 22, 2016

Philly's Best Cheesesteaks is celebrating National Cheesesteak Day on Thursday with a buy-one, get-one deal.

Strategic employee scheduling boosts consumer experience, bottom line

by Fast Casual

It may not sound as sexy as emerging technologies like mobile pay or cutting-edge digital signage, but workforce scheduling delivers just as much value.

Dunkin' Donuts to expand in Texas

March 21, 2016

Dunkin' Donuts is seeking to expand in communities and towns throughout Northern, Southern and Western Texas.

McDonald's sending 100 kids to be in Rio 2016 Olympics Opening Ceremony

March 21, 2016

McDonald's is rewarding kids from around the world with the opportunity to be in the Opening Ceremony of the 2016 Rio Olympic Games.

Church's Chicken introduces company-funded education program

March 21, 2016

Church's Chicken is celebrating the first graduating class of its "Stride for Success" program.

Infographic: March Madness fans go mad for gluten-free options

To see how gluten-free options are taking over at arenas, check out this infographic designed by Maui Wowi.

Philly Pretzel Factory expands into non-traditional locations

by Travis Wagoner — Editor, Networld Media Group

A QSR can work in a nontraditional venue. Here's one CEO who was willing to take the unknown path.

Captain D's celebrates opening in Alabama

March 18, 2016

Captain D's will open its newest franchised restaurant Monday in Tuscaloosa, Alabama.

Wienerschnitzel to celebrate 'National Corn Dog Day'

March 18, 2016

Wienerschnitzel is celebrating National Corn Dog Day with 99-cent Corn Dogs all day Sunday.

Wendy's names 10 employees 'Community Ambassadors'

March 18, 2016

Wendy's named District Manager James Behrens of Levittown, New York, its Community Ambassador of the Year.

Dunkin' Donuts supply chain vendor promotes leaders

March 17, 2016

National DCP, the supply chain management cooperative serving franchisees of Dunkin' Donuts, promoted two executive team members.

How to control labor cost using restaurant labor allocation: Part 2

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

In order to properly leverage labor allocation, it's important to understand what variables affect cost. Customer demand and employee resources are two main…

Arby's kicks off 2016 with deals to develop 138 units

March 17, 2016

Arby's Restaurant Group Inc has signed several recent franchise development agreements beginning in late Q4 2015 for the development of 138 new restaurants.

New franchise #GetFried debuts

March 17, 2016

Launched last year, #getfried Fry Café is a quick serve customizable restaurant that is setting its sights on franchise expansion in high-traffic venues…