Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Yogurt now a double-digit growth category for foodservice operators

December 9, 2013

Per capita yogurt consumption has more than doubled over the decade, and now nearly one in three individuals eats yogurt, according to the NPD Group's ongoing…

Sysco to buy US Foods

December 9, 2013

Sysco, one of the world's largest food supply companies, is taking over one of its major rivals — US Foods. Sysco is buying the privately owned company for…

Restaurant job growth outpacing overall economy

December 9, 2013

The National Restaurant Association's Chief Economist Bruce Grindy analyzed the recent jobs report from the Bureau of Labor Statistics and found that the…

Quiznos struggling with turnaround efforts

December 9, 2013

Quiznos has reportedly missed a loan payment and is negotiating to restructure some of its debt with creditors, some of whom have hired lawyers. According to a…

Jack in the Box adds spice to LTO sandwiches

December 9, 2013

Jack in the Box has introduced two new limited-time menu options to spice things up for the holidays — the Fajita Ranch Melt and the Jalapeño BBQ Burger.

McDonald's reports a tough November

December 9, 2013

McDonald's Corporation today announced that global comparable sales increased 0.5 percent in November, carried by a 1.9 percent increase in Europe.

Long John Silver's names HMSHost exec as COO

December 9, 2013

Long John Silver's has named Joseph Lutz as chief operating officer. He will oversee both the Operations and Development teams and report to CEO Mike Kern.

Culver's invites fans to pay-it-forward as Secret Santa

December 9, 2013

From now through Dec. 13, Culver's is hosting "Merry Mixers," an online promotion inviting guests to play Secret Santa. As part of the campaign, guests…

NPC International closes on Wendy's acquisition

December 9, 2013

NPC International Inc. announced that it has completed the acquisition of 53 Wendy's restaurants for $30.4 million.

Technology plays a big part in the fight for food safety

Automating the HACCP temperature recording process with remote monitors maintains food and storage temps at all times.

Podcast: How to make your restaurant marketing 'go viral'

by Nate Riggs — CEO / Owner, NR Media Group

In episode #017 of the Social Restaurant Podcast, I talk with Jonah Berger, professor at the Wharton School of Business and author of the New York Times…

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

Asian Americans a growth opportunity for businesses, Nielsen finds

December 6, 2013

Nielsen announced the release of its "Significant, Sophisticated and Savvy: The Asian American Consumer 2013 Report," which offers a look into the purchasing…

Does your mobile app have these 6 must-have features?

by Jess Taylor — CEO, Blue Rocket

What top mobile app features drive profitable customer behavior? No matter what you answer, all features should make connecting with the consumer easier and…

Taco John's delivers donations to Colorado flood victims

December 6, 2013

To help victims of the Colorado flood that hit three months ago, Taco John's units throughout that state and Wyoming, donated $1 dollar from every order to…

Pollo Loco adds shredded Beef, Mexican S'Mores

December 6, 2013

El Pollo Loco unveiled a new line-up of limited-time only, hand-crafted entrees featuring shredded beef that are available in three varieties: Torta, Grande…

McDonald's units remain open despite 'rallies'

December 6, 2013

Amidst the widespread QSR employee walk-out Thursday, McDonald's released the following statement:

Pop-Tart Gone Nutty innovation?

by Darrel Suderman — President, Food Technical Consulting

The term 'innovation' has become a marketing buzzword instead of a reflection upon true creativity.

C-store penetration rebounds while visit frequency dips

December 5, 2013

Less volatile gas prices, along with discount, rewards and loyalty retailer programs, attributed to a rebound in c-store penetration in the quarter ending in…