Good Times goes bananas with new menu items

June 7, 2011

Colorado-based Good Times Restaurants Inc. is rolling out a Go Bananas! line, which includes four handspun custard banana shake flavors and 10 daily custard…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

Commentary: Know when to sell your restaurant

Plan an 8-to-10-month timeline for a sale and make improvements accordingly.

People Report Summer Camp analysts discuss workforce forecast

by Kim Williams — Reporter, NetWorld Alliance

People Report Summer Camp addresses the rapidly changing marketplace and the ever-expanding ability to connect and engage via technology and social media.

Subway marks 1,000th unit in Asia

June 6, 2011

The Subway chain has reached several milestones over the past few months, including the most recent opening of its 1,000th store in Asia.

Quiznos launches three new menu items

June 6, 2011

Quiznos has added three new items to its menu lineup, including Quiznos' Pulled Pork Subs, fresh Farmers' Market Salads and whole grain Flatbread Wraps.

Bojangles' reaches milestone, plans further expansion

June 6, 2011

Bojangles' is opening its 500th restaurant today in Surf City, N.C. The chain, which first opened in 1977, now operates in 10 states and Washington, D.C.

Krispy Kreme switching to cage-free eggs

June 6, 2011

Feeling heat from the Humane Society of the United States (HSUS), Krispy Kreme will soon switch its food supply chain to include cage-free eggs.

Dunkin' Donuts' franchisees cited for child labor violations

June 6, 2011

Four Massachusetts Dunkin' Donuts' franchisees have been ordered to pay more than $13,000 in fines after the state attorney general cited them for child labor…

NRA: Restaurants to boost summer employment numbers

June 6, 2011

Restaurants are expected to add 425,000 jobs this summer season, a 4.6 percent increase over the March 2011 employment level, according to National Restaurant…

Panasonic, indoorDIRECT partnership adds TV systems to QSRs

June 6, 2011

Panasonic Solutions Company has partnered with indoorDIRECT to create an in-store television system for quick-service restaurants.

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

Cultivating innovation for the customer's benefit

by Rob Connelly

The key to valuable innovation – and ultimately success is commitment, which begins with asking the right questions.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Tim Hortons agrees on $5.7 million severance for outgoing CEO

June 5, 2011

Oakville, Ontario-based Tim Hortons Inc. has reached an agreement with Don Schroeder, former president and CEO who departed the company at the end of May.

Church’s Chicken names new chief development officer

June 5, 2011

Church's Chicken has named Pedro Voyer as its new global chief development officer. Voyer's responsibilities include franchising, international and domestic…

Whataburger rolls out pineapple pie and shake

June 5, 2011

Whataburger is going tropical just in time for summer. The chain has introduced the pineapple pie and pineapple shake, both available through Aug. 22 at the…

McDonald’s Perfect Pair Contest finalists named

June 5, 2011

McDonald's USA has announced the top 10 finalists of its Perfect Pair Contest, which kicked off the national launch of McCafé Frozen Strawberry Lemonade on May…

Arcos Dorados adds independent board director

June 5, 2011

Arcos Dorados Holdings Inc., the world's largest McDonald's franchisee, has appointed Jose Alberto Velez, chief executive officer of Cementos Argos S.A., as an…

Quiznos to enter Florida c-store locations

June 5, 2011

Quiznos has signed an agreement with Hess, the largest independent gasoline-convenience retailer, to open more than 50 Quiznos restaurants inside Hess…