US romaine contamination problems: FDA says better labeling starts now

November 27, 2018

Federal food safety authorities at the U.S. Food and Drug Administration, Centers for Disease Control and Prevention and state health officials have taken some…

Church's forms franchisee/leadership 'advisory' council

November 27, 2018

Church's Chicken has formed an Executive Advisory Council of franchisees and corporate leaders who will work over the next two years to build business and…

Church's CMO moves to same role at El Pollo Loco

November 27, 2018

El Pollo Loco has named former Church's and Texas Chicken CMO Hector A. Muñoz as the Mexican chicken-centered brand's chief marketing officer, beginning Dec.

Brand strength: CEO says it's NOT in the numbers

What makes a brand a powerful force in a crowded QSR field? While the assumption in the restaurant industry has always been that the really strong brands are…

Checklist for the Effective Outdoor Digital Signage in Retail

by Egor Belenkov — CEO, Kitcast

The retail digital signage is changing the market forever. Offline business owners can now improve their customer engagement and deliver more relevant dynamic…

Global QSR industry to grow nearly 5 percent in 5 years

November 26, 2018

Between now and 2022, the quick-service industry will experience a nearly 5 percent compound annual growth rate, according to the latest research  from Radiant…

Announcing the 1st Mexican QSR wrapping paper wars

November 26, 2018

Regardless what gift-giving holiday customers celebrate, at least two Mexican QSR brands hope the givers will wrap their presents in food-emblazoned paper from…

Many happy returns: 4 brand leaders discuss customer retention strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

Dunkin' injects sugar, espresso in year's end

November 23, 2018

Dunkin' is giving the holidays a sugar high with its annual rollout of seasonally sweet snacks, meals and drinks. 

3 tripwires to accurate QSR mobile/e-club campaign measurement

by Brad Rukstales — CEO, Cogensia

The idea behind e-clubs is to help brands drive sales by turning the customer experience into something more personal. But how do you know if your e-club is…

Taco Bell unrolls seasonal surprise, 2 new test items

November 21, 2018

This Wednesday, Nov. 21, Taco Bell is not only unrolling rolled chicken tacos, but also beginning testing of two new menu items in the very different climes of…

El Pollo Loco features chicken tamale LTO, opens 2nd Grand Prairie store

November 21, 2018

Chicken tamales are a classic Mexican holiday dish, so El Pollo Loco is featuring the dough-wrapped poultry-filled pillows as a seasonal LTO, a news release…

Restaurants pull romaine lettuce after CDC issues E coli warning

by Cherryh Cansler — Editor, FastCasual.com

November 20, 2018

Updated: 8:30 a.m., Nov. 21

Target CEO to chair Yum Brands board

November 20, 2018

Yum! Brands, Inc. has named Target Chairman and CEO Brian C. Cornell to serve as non-executive chairman of its board, a news release said. Cornell has served…

Taco Bell lets out a big 'peal' to announce big deal in London

November 20, 2018

Taco Bell rang its way into London Monday to alert the city's bewildered residents that the brand will open its first store in the British metropolis on…

Jack in the Box blames 'slow' September, aggressive market for rough Q4

November 20, 2018

With the sale of Qdoba wrapped up last March 21, Jack in the Box Inc. today reported 2018 fiscal year and Q4 earnings results, showing that the company's…

NYC consumer affairs cracks down on KFC operator for employee violations

November 19, 2018

The New York City Department of Consumer Affairs has settled with an unidentified Kentucky Fried Chicken franchisee, which operates 30 of the brand's units in…

Nov. 27 live food safety webinar: 10 things to consider when purchasing food safety traceability software

by S.A. Whitehead — Food Editor, Net World Media Group

Supply chain traceability and visibility is essential to every brand's ongoing viability. Join this Nov. 27 live webinar to learn how to take the complex tasks…

Ballard Brands, Blue Lemon, Four Foods Group, Luna Grill, Mad Greens: The CEOs speak on the state of things

by S.A. Whitehead — Food Editor, Net World Media Group

Meeting labor needs topped the list of concerns for the leaders of five major restaurant companies at this year's Fast Casual Executive Summit in Seattle.

KFC partners with Japanese fashion label on clothing line

November 16, 2018

Kentucky Fried Chicken is collaborating with fashion designer, Nigo's Human Made imprint, to give an extra crispy twist to the Japanese label.