8 London McDonald's kiosk screens found loaded with fecal bacteria

November 29, 2018

Stories are spreading like viruses across the news media concerning the findings of a kind of real-world experiment on McDonald's kiosk screens in a handful of…

Smashburger franchisee's big mobile marketing 'smash hit'

November 29, 2018

Smashburger franchise owner, Regrub Inc., is using ShopAdvisor’s mobile marketing system to draw new customers and expand customer engagement. So far the…

Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

The money's moving: Study finds $1.3B shift from dine-in to delivery

November 28, 2018

Nearly 1.3 billion dollars has shifted from in-restaurant spending to food delivery spending, according to a Planday U.K.-based survey that found a substantial…

Dunkin' dips into Poconos

November 28, 2018

Dunkin' is putting some of its famous rings and holes in the Poconos, opening its newest location at Great Wolf Lodge Pocono Mountains, in Pennsylvania. This…

Presidents of Krystal, Schlotzsky's, Auntie Anne's, Huey Magoo's make up 'Franchising Think Tank'

The Franchising Think Tank is part of the Restaurant Franchising and Innovation Summit, March 11-13, in Louisville.

US romaine contamination problems: FDA says better labeling starts now

November 27, 2018

Federal food safety authorities at the U.S. Food and Drug Administration, Centers for Disease Control and Prevention and state health officials have taken some…

Church's forms franchisee/leadership 'advisory' council

November 27, 2018

Church's Chicken has formed an Executive Advisory Council of franchisees and corporate leaders who will work over the next two years to build business and…

Church's CMO moves to same role at El Pollo Loco

November 27, 2018

El Pollo Loco has named former Church's and Texas Chicken CMO Hector A. Muñoz as the Mexican chicken-centered brand's chief marketing officer, beginning Dec.

Brand strength: CEO says it's NOT in the numbers

What makes a brand a powerful force in a crowded QSR field? While the assumption in the restaurant industry has always been that the really strong brands are…

Global QSR industry to grow nearly 5 percent in 5 years

November 26, 2018

Between now and 2022, the quick-service industry will experience a nearly 5 percent compound annual growth rate, according to the latest research  from Radiant…

Announcing the 1st Mexican QSR wrapping paper wars

November 26, 2018

Regardless what gift-giving holiday customers celebrate, at least two Mexican QSR brands hope the givers will wrap their presents in food-emblazoned paper from…

Many happy returns: 4 brand leaders discuss customer retention strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

Dunkin' injects sugar, espresso in year's end

November 23, 2018

Dunkin' is giving the holidays a sugar high with its annual rollout of seasonally sweet snacks, meals and drinks. 

3 tripwires to accurate QSR mobile/e-club campaign measurement

by Brad Rukstales — CEO, Cogensia

The idea behind e-clubs is to help brands drive sales by turning the customer experience into something more personal. But how do you know if your e-club is…

Taco Bell unrolls seasonal surprise, 2 new test items

November 21, 2018

This Wednesday, Nov. 21, Taco Bell is not only unrolling rolled chicken tacos, but also beginning testing of two new menu items in the very different climes of…

El Pollo Loco features chicken tamale LTO, opens 2nd Grand Prairie store

November 21, 2018

Chicken tamales are a classic Mexican holiday dish, so El Pollo Loco is featuring the dough-wrapped poultry-filled pillows as a seasonal LTO, a news release…

Restaurants pull romaine lettuce after CDC issues E coli warning

by Cherryh Cansler — Publisher, FastCasual.com

November 20, 2018

Updated: 8:30 a.m., Nov. 21

Target CEO to chair Yum Brands board

November 20, 2018

Yum! Brands, Inc. has named Target Chairman and CEO Brian C. Cornell to serve as non-executive chairman of its board, a news release said. Cornell has served…

Taco Bell lets out a big 'peal' to announce big deal in London

November 20, 2018

Taco Bell rang its way into London Monday to alert the city's bewildered residents that the brand will open its first store in the British metropolis on…