Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Baskin-Robbins innovates with cookie cake mash-up, Horchata ice, but brings back classic flavor

April 4, 2018

Cookie, cake or ice cream? Baskin-Robbins has launched a product that doesn't make customers choose. Its new Cookie Cakes is essentially a cake made from a…

Former KFC Asia leader takes VP role at Texas Chicken

April 4, 2018

Yang Ming Ong has been named Texas Chicken's new vice president of business, where he will oversee the brand's key functions throughout 16 countries in the…

Delivery sales soar: It's 'what's for dinner' ... also lunch, breakfast, snacks

April 3, 2018

Delivery is living up to its name for the restaurant industry, 'delivering' sizable gains in both visits and sales over the last five years for restaurant…

Free Webinar: TalentReef gives lowdown on dynamic recruitment, better employee experiences

April 3, 2018

With 80 percent of their customers in the restaurant business, the recruitment and retention experts at TalentReef understand the challenges restaurateurs face…

Dunkin' Donuts calls all 'go-getters' to launch new value menu

April 3, 2018

If there is a theme for QSR this year, it might be value offerings, which explains why Dunkin' Donuts adding less expensive menu items. The brand's new Dunkin…

National Restaurant Association launches health care for member businesses

April 3, 2018

The National Restaurant Association has launched a UnitedHealthcare-based plan for small restaurant businesses that it's calling the Restaurant &…

Sign of the times? QSR signage that 'knows' what you'll order

Drive-thru and other types of restaurant digital signage is —like a lot of things today — getting smarter nearly by the second, and that could signal some new…

Former McAlister's president takes CEO spot at Krystal

April 2, 2018

Former McAlister's Deli President Paul M. Macaluso is taking the reins as Krystal's CEO, a news release said. The 25-year industry veteran has held leadership…

EEOC sues southeastern Arby's franchisee over alleged sexual harassment

April 2, 2018

The U.S. Equal Employment Opportunity Commission filed suit against the owner of several southeastern U.S. Arby's franchises, Beavers' Inc., for the alleged…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

McDonald's triples tuition assistance

March 30, 2018

McDonald's is vastly reducing the required number of weekly hours, as well as months of employment workers need to tap into its Archways to Opportunity…

Krystal CEO moves to top spot at Taco Bueno

March 30, 2018

Former Krystal CEO Omar Janjua has assumed the same job at Taco Bueno this week. The 35-year QSR industry veteran will now oversee more than 2,700 employees in…

Goalz Restaurant Group names CFO

March 29, 2018

Multi-unit restaurant operator, Goalz Restaurant Group, has named Steve Piascik as partner and chief financial officer. A news release said the role is…

Top loyalty program pain points to know before you press 'Go'

by Dan Slavin — ceo, CodeBroker

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find…

Del Taco adds to Sacramento presence

March 28, 2018

Del Taco has opened its first North Highlands location in the Sacramento area, this one on Watt Avenue near Walmart, a news release said. This store is open…

Jack in the Box's partnership with Postmates delivers Jumbo Jacks to app users

March 27, 2018

Jack in the Box and Postmates have partnered to deliver Jack in the Box's entire menu to Postmates customers any time of the day. Delivery of Jack in the Box…

Dairy Queen brings a 'Blizzard' of slurping to baseball season

March 27, 2018

Fifteen U.S. cities will go baseball crazy Thursday when the Major League Baseball season officially opens in their hometowns, and Dairy Queen is looking for a…

To catch a [restaurant] thief: Data can be operators' best friend

Your restaurant data might be hiding a dirty little secret if a ne'er-do-well is siphoning off your hard-earned dollars through retail fraud.

Four steps on the path to QSR digital signage success

by Daniel Waldron — Copywriter, Armagard Limited

The difference between success and so-so in digital signage often boils down to whether your brand has created a truly unique user experience with the…