News
Mcdonald's faces European antitrust suits
April 5, 2017
Consumer groups in three European nations have got a beef with McDonald's these days that has little to do with the chain's ubiquitous burgers, but rather…
read nowStudy: UK restaurateurs need to improve customer experience
April 4, 2017
U.K. restaurateurs and retailers are not providing a rewarding customer experience despite the fact that consumers are more likely to buy if they have a…
read nowBurger King expands in sub-Saharan Africa
April 4, 2017
A new form of royalty is beefing up its presence in sub-Saharan Africa. Burger King will add several units to its existing store count in Kenya and at the…
read nowBard of 2 brands, 'Carl Hardee,' takes chains to next level
April 3, 2017
Carl's Jr. and Hardee's parent, CKE Restaurants Holdings, Inc., is launching an ad campaign to stake a claim on the burger landscape as "pioneers" in the…
read nowDoorDash partnership turns Jack in the Box to 'Jack at your door'
April 3, 2017
Jack in the Box's San Francisco pilot with DoorDash went so well that the company has expanded the home delivery program to more than 200 cities across 14 new…
read nowExec behind 'Best Sports Commercial' of all time is new Marco's CMO
April 3, 2017
Marco's Pizza has named veteran marketing executive Steve Seyferth as its new CMO, according to a news release. Seyferth has a background that includes leading…
read nowGrowth slows for restaurant chains in 2016
March 31, 2017
The Top 500 chain restaurants experienced a deceleration in 2016 with cumulative sales growth checking in at 3.6 percent, down from 5.2 percent the prior year…
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowOlea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants
March 29, 2017
Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…
read nowToast partners with Punchh restaurant marketing cloud to improve customer engagement
March 29, 2017
Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…
read nowNew system uses data, cameras and sensors to improve restaurant operations
March 28, 2017
Revel Systems is partnering with Dragontail Systems to implement their food preparation process software and machine learning technology in restaurants…
read nowWith 10 million daily food deliveries, Meituan-Dianping a name to know
March 28, 2017
It may be relatively unknown in the Western World, but in 20 of China's biggest cities, the name Meituan-Dianping is as commonly heard as Amazon and Google.
read nowArby's — where the most gyros are sold in US
March 28, 2017
Three years ago, that Cowboy hat-bearing chain known as Arby's became the world's largest restaurant brand to offer that "soft taco" of Greece, the gyro.
read nowQSR customer experience? Chipotle and Chick-fil-A win, while McDonald's and Taco Bell flounder
March 27, 2017
In the customer experience game, a survey of 10,000 U.S. diners concerning 24 top fast food brands, found that Chick-fil-A rules the coop at 83 percent, with…
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NRA to Congress: Full-steam ahead on Small Business Health Fairness Act
March 27, 2017
Although groups like the Consumers Union strongly oppose it, the National Restaurant Association today said it sent a letter to Congress giving its support to…
read nowPopeyes sale to RBI subsidiary final
March 27, 2017
Via an indirect subsidiary called Orange Inc., Restaurant Brands International Inc. expects today to acquire Popeyes Louisiana Kitchen after its tender offer…
read nowDunkin' Brands names interim CFO, begins search for next financial leader
March 24, 2017
Dunkin' Donuts and Baskin-Robbins parent company, Dunkin' Brands, said that its Vice President of finance and treasurer, Kate Jaspon, will step into the…
read nowAmerican Council of the Blind sues Eatsa over kiosk and app access
March 24, 2017
The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access…
read nowDunkin': 'Does that cappuccino truly elevate your jelly-filled cake?'
March 23, 2017
The Doughnut is to coffee how wine is to cheese, according to Dunkin' Donuts, which is hoping to elevate the customer experience by pairing the flavor nuances…
read nowCheckers Drive-ins purchased
March 23, 2017
Oak Hill Capital Partners announced this week that it has entered into a definitive agreement to acquire Checkers Drive-In Restaurants, Inc. from Sentinel…
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