News

McDonald's Australia deploys Unisys end-user support

November 13, 2011

Pennsylvania-based Unisys Corp. announced that its Australian and New Zealand subsidiaries have signed agreements with McDonald's to provide end-user IT support services to McDonald's restaurants across Australia, New Zealand and the South Pacific.

The five-year contracts have an estimated combined value of approximately $30.5 million (U.S.) and represent new business for Unisys.

Unisys will provide service desk, on-site and remote support services to McDonald's chains of more than 1,000 company-owned and franchised restaurants across the region, which also includes New Caledonia, Fiji, Tahiti, American Samoa and Samoa.

Unisys will provide its Smart On-Site Services for end-to-end support of technology used in the restaurants, including point-of-sale devices, back-office PC equipment, peripherals, wireless networks, customer order display units and cameras.

"The customer is at the heart of McDonald's business, and reliable in-store technology is critical to providing a quality experience from the moment a customer places an order until the meal is delivered," said Henry Shiner, McDonald's CIO for the Australia, New Zealand and South Pacific region. "Our goal is to enable franchisees and restaurant managers to run their business so they can deliver the convenient, dependable and consistent service our customers expect whenever they walk into one of our restaurants."

Providing 24/7 coverage, the central Unisys service desk will be located in Wellington, N.Z., with business continuity failover based in Brisbane, Australia.

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