STRATEGIC PARTNERS
August 2, 2011
McDonald's UK has signed a deal with Fujitsu to provide IT infrastructure support services to the company's 1,200 restaurants in the UK and Republic of Ireland.
McDonald's is consolidating work, which was previously undertaken by separate providers, into a single contract with Fujitsu to simplify its support model to both franchised and corporate-owned restaurants.
Within the five year deal, Fujitsu will support the restaurant IT estate, from front of house tills and Point-of-Sale (POS), to drive-thru ordering and back office.
An element of Fujitsu's role will be enabling staff in restaurants to fix minor problems themselves without the need to dispatch an engineer.
"The McDonald's environment is fast-paced and exciting to work in. As a leading brand in quick-service restaurants our IT support work must reflect the pace at which the business operates – the most critical part being to keep tills open and operating," said Jon Wolfe, business unit director at Fujitsu UK and Ireland. "However, the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touchscreen ordering and contactless payments – both areas that McDonald's is already deploying."
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