Technology

Pilot deploys 156 self-order kiosks at Wendy’s locations

Photo: Pilot

September 8, 2026

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Pilot Co. has installed 156 self-order kiosks at 78 Wendy's restaurants in its North American travel centers as part of a broader modernization of its food-ordering technology, according to a press release. The accessible kiosks allow customers to browse menus, modify ingredients, select substitutions and review orders before submitting them.

Pilot said the kiosks are intended to accelerate service, improve order accuracy and give travelers greater control over meal customization. They supplement traditional counter service, allowing customers to choose the ordering method that best fits their needs while potentially reducing lines during busy travel periods.

The company also is adopting the ordering platforms preferred by Wendy's, Arby's and Subway. The rollout has been completed at participating Wendy's and Arby's restaurants and is underway at Subway locations. The systems connect in-store ordering with restaurant mobile apps, loyalty programs, promotions and third-party delivery services.