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Snooze chooses HotSchedules to simplify employee scheduling, reporting

Snooze announced is has chosen HotSchedules, a provider of mobile technology for the restaurant and hospitality industries, as its workforce-management solution.

December 15, 2015

Snooze has chosen HotSchedules, a provider of mobile technology for the restaurant and hospitality industries, as its workforce-management solution. The Denver-based morning eatery has deployed HotSchedules at 13 locations across Colorado, California and Arizona, and will soon expand to Texas. HotSchedules has helped Snooze simplify scheduling and reporting for nearly 600 employees, according to a press release from HotSchedules.

Snooze selected HotSchedules because it needed a more automated workforce management solution that could address these challenges of scheduling, forecasting and reporting, and integrate with Aloha POS, the company's point-of-sale solution, said Nick Wagner, CFO at Snooze.

"We wanted technology that Snoozers (Snooze employyes) would love using, and we wanted to work with a technology company that shares our values,” he said. "We strive to do the right thing instead of the convenient thing, and HotSchedules is on the same page. They've gone so above and beyond with training and support that they've practically become an extension of our team.”

Snooze relies on three modules of the workforce-management solution: HotSchedules, Logbook and the Above Store Console. The HotSchedules scheduling app uses POS sales and labor data to predict future schedules up to four weeks in advance, and then managers can create a roster in a few minutes. Employees can request to swap, release and pick-up shifts from their mobile devices, and managers can approve changes, the release stated.

Logbook consolidates Snooze's operational tasks, maintenance schedules, personnel issues and communications into one mobile app. Both HotSchedules and Logbook connect to the Above Store Console, which allows upper management to write in the Logbook, send surveys and make announcements. The Above Store Console also aggregates data from each location so headquarters can review and compare sales, guest counts and productivity. HotSchedules configured the system to solve three of Snooze's challenges:

• Auto-pickup — If an employee releases a shift, co-workers can offer to take it via the mobile app. Instead of dialing staff at 5 a.m., managers tap once to pick and notify the replacement.
• Punctuality — Managers don't need to be in at 5 a.m., but some staff do. HotSchedules sends rosters to Aloha POS so staff can clock-in at the right time, without a manager present.
• Same-day reporting — As business closes at 3 p.m., HotSchedules aggregates labor and transactional data immediately. Headquarters can review reports before the end of the work day.  

"Snooze is taking off like no other breakfast concept in the U.S. We're really proud to support a team that does amazing work both for guests and their communities,” said David Cantu, co-founder and chief revenue officer at HotSchedules. "As Snooze becomes the go-to breakfast spot in more and more cities, we'll be ready to get them up and running quickly."