News

Tech gives employees key customer knowledge in drive-thru

October 24, 2018

Drive-thru customer engagement company 5thru has launched Drive-Thru Accelerator technology, designed to both personalize and speed up the customer drive-thru experiences.

The tech scans vehicle license plates and pre-authorizes payment while users are in line which speeds up the drive-thru experience and makes it more time efficient for customers.

Industry research indicates that drive-thru time is essential to QSR business success. 

With the 5thru technology, customers' pre-scanned vehicle IDs begin the experience before they get to the menu board by activating that individual's unique customer profile. 5thru said this gives restaurant employees familiarity with the customer, while the pre-pay feature enables faster, more accurate billing with upsell potential since current and past orders are visible.