The future of QSR brand experience: How to win on value, personalization, and customer trust

Explore 5 trends we’re seeing in the quick-service restaurant space and how experience management helps brands act on these trends.

Innovation in every sip: How Tractor Beverage Co. is changing the beverage landscape

by Mandy Wolf Detwiler — Editor, Connect Media

John Murphy, chief revenue officer of Tractor Beverage Co., discusses the company's award-winning revival of the 17th-century "switchel" and how its organic…

Presented by Tractor Beverage Co.

Mellow Mushroom VP shares secrets to long-term franchise success

In this episode of the Pizza Marketplace podcast, Mellow Mushroom VP of Franchise Development Jamie Cecil discusses the brand's 50-year history of "unicorn…

How the Best Franchise Groups Get Franchise Communication Right

The bigger your franchise gets, the harder team communication becomes to manage. This guide covers what every franchise operator needs to know about keeping…

The Power of One Direction: one of the most important and underutilized factors of greatness

by Kathleen Wood — Founder, K. Wood Partners

The "Power of One Direction" is a leadership discipline where Founders transition from keeping strategies in their heads to creating a written plan, providing…

Wendy’s Q1 sales decline 7.8% as Project Fresh turnaround gains momentum

by Amy Sorter — Writer and Editor, Connect Media

Wendy's reported its Q1 2026 results on May 8, focusing on its Project Fresh initiatives.

What Every Multi-Location Business Needs to Know About Team Communication

Here's what every multi-location business needs to know about getting team communication right at scale.

Papa Johns maintains 2026 outlook despite 6.4% North America sales drop

May 8, 2026

Papa John's International Inc. reported a decline in first-quarter profit and North American sales this week, as the pizza chain struggled with a cautious…

5 restaurant marketing mistakes that cost traffic, leads, revenue

by Mike Kresch — VP of Strategy, Moburst

Restaurants often fail to see a return on marketing when they treat it as a series of disconnected efforts rather than a cohesive, data-driven system focused…

How McDonald’s 'three-for-three' strategy drove Q1 gains

by Amy Sorter — Writer and Editor, Connect Media

May 8, 2026

McDonald's earnings call discussed how the company's three-for-three concept helped drive numbers in Q1 2026.

How R&R Brands scaled from a single brand to a multi-brand platform

I sat down with Scott Taylor, Founder and CEO of R&R Brands, a visionary and an industry icon whose fingerprints are on some of the most important…

6 Signs Your Restaurant Team Communication Is Out of Control

If any of these signs sound familiar, it’s worth seriously rethinking how your team communication is set up.

The Power of One leadership team: Building a Founder’s leadership team for success

by Kathleen Wood — Founder, K. Wood Partners

May 4, 2026

To scale a business successfully, a founder must transition from being the organization’s primary bottleneck to building a high-level Power of One leadership…

How One Restaurant Fixed Its Team Communication Chaos (And What Every Operator Can Learn From It)

Most restaurants are losing data, burning out staff, and starting from scratch every time someone leaves. Here's how one multi-location BBQ restaurant fixed…

Disposable cameras and raw reactions: Why 'imperfect' social media content is winning in 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Marketing leaders from Via 313, ATL Wing Spot, and Hook + Ladder explain how multi-unit restaurant brands can drive sustained foot traffic in 2026 by balancing…

How The Red Chickz brought true Nashville soul to the West Coast

by Mandy Wolf Detwiler — Editor, Connect Media

Podcast host Mandy Detwiler talks to Shawn Lalehzarian, co-founder of the West Coast Nashville hot chicken brand The Red Chickz about the brand's aesthetic…

More than a post: Turning influencers into content engines for your restaurant

by Mandy Wolf Detwiler — Editor, Connect Media

At the Restaurant Franchising and Innovation Summit, marketing experts discussed the evolution of influencer marketing from a secondary tactic into a core…

Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…

Presented by Service Management Group

The Complete Guide to Team Communication for Restaurant Franchise Owners

Running a restaurant franchise on texts and group chats is messier and riskier than you'd think. Here is a complete guide to improving and organizing team…

Best Team Chat Apps for Multi-Location Restaurants in 2026

Managing team communication across multiple restaurant locations is challenging, and cannot be done properly on text threads and huge group chats. Compare the…