The big 3: Top QSR tech trends today

by Donna Cobb — Executive Director, Enterprise Marketing, Comcast Business

As demand for technology-focused experiences continues to rise, QSRs must look for ways to use existing technology to attract and retain customers. But…

Jack in the Box beefs up board, adding Birch, Gainor

May 29, 2019

Jack in the Box has grown its board by two members this week with the additions of two longtime restaurant industry veterans, Jean Birch, former Papa John's…

Are your interview questions breaking the law?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pair of legal experts summarize what employers can and cannot ask job applicants, along with other changes related to employer/employee relations.

QSR digital signage dollar-savers

A limited budget doesn't have to limit the impact of your QSR's digital signage. Follow these guides to save big bucks on your signage, even as you amp up its…

McDonald's faces sex harassment allegations for 20 US locations

May 22, 2019

The American Civil Liberties Union and two other labor and legal groups filed 25 lawsuits and regulatory charges against McDonald's Corp this week alleging…

From cashless customers to voice-enabled everything, top QSR tech trends are changing 'business as usual'

by Donna Cobb — Executive Director, Enterprise Marketing, Comcast Business

Diners are gravitating toward the increased use of voice and kiosks, and the decreased use of cash, thanks to these three top trends that are changing the way…

Yum China says reusable baskets to cut paper waste by 20%

May 21, 2019

Yum China Holdings is China's first restaurant company to attain the International Sustainability and Carbon Certification. It has launched a system that…

PepsiCo launches digital foodservice lab to help operators

May 20, 2019

PepsiCo, Inc. has launched a digital suite, PepsiCo Foodservice Digital Lab, to connect foodservice operators with the companies, services, insights and…

From Chick-fil-A to Mongolian stir-fry: Rethinking the remodel for limited-service franchises

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When introducing a remodel, franchise organizations need to have a plan that includes soliciting input from franchisees as well as keeping employees informed…

Why QSRs might want to save giveaways —  quite literally — for a rainy day

May 20, 2019

A recent Ohio State University study of reviews on 32 Florida restaurants found that rainy days resulted in many more bad reviews than dry days. According to a…

Mastercard teams with Zivelo on AI-driven voice assistant/personalized menu; Sonic Drive-In to pilot

May 17, 2019

Mastercard has partnered with Zivelo LLC to enhance the drive-in and drive-through ordering experience for quick-service restaurants with a…

AI-powered dietary tool aims to amp up restaurant margins, satisfy customers

by S.A. Whitehead — Food Editor, Net World Media Group

Diners increasingly want control over how they eat, just as restaurant owners increasingly want more control over their margins and customer experience…

Jack in the Box chooses securitization over sale

May 16, 2019

Jack in the Box Inc. said today it won't sell but will enact a capital structure in the form of a securitization, concluding a previously announced initiative…

Taco Bell to open (what may be) the 1st QSR hotel

May 16, 2019

And now from Taco Bell, which brought you the teeny weeny branded-bikini and a Las Vegas wedding chapel, comes what may be the first fast food-branded hotel.

FDA investigates, advises disposal of tahini used by restaurants

May 16, 2019

Federal, state and local health authorities are investigating a multistate outbreak of Salmonella Concord illnesses linked to Karawan Tahini and Halva brand…

Nathan's Famous hires Subway exec as SVP

May 16, 2019

Nathan's Famous has hired former Subway Vice President/North America James Walker as the brand's senior vice president/restaurants. At Subway, Walker oversaw…

'Paying' fair: The push for restaurants, retailers to take cash

by David Jones — Editor, Networld Media Group

The push is on in U.S. cities and states to mandate that restaurateurs and other merchants accept cash to ensure equal accessibility to everyone. What's…

KFC US names operations veteran to COO role

May 14, 2019

KFC Corporation has named Monica Rothgery to the position of KFC U.S. COO to oversee operational strategy and execution. 

Burger King all in for doing the 'Impossible' as Impossible Foods adds $300M in funding

May 14, 2019

After a successful test in St. Louis, Burger King is taking the plant-based Impossible Whopper to three more markets beginning May 14 in Miami, as well as…

Making third-party delivery companies work for your QSR

Gallup research found that customers rated third-party delivery service as highest on cost, lowest on speed, and second-lowest on accuracy and quality when…