Is “Jane Q Diner” responsible or is the counter person?

by Betsy Craig — pres, menutrinfo.com

Recently I had the pleasure and challenge of doing what I would call a “mystery dine” on a concept near the town where I live. This desire to go play Food PD…

Quiznos signs major deal for Brazilian expansion

June 15, 2011

As part of Quiznos' international development initiative, the chain has signed a master franchise agreement that calls for the development of 200 restaurants…

Burger King names master franchisee in Brazil

June 15, 2011

New York City-based 3G Capital, which bought Burger King in the fall of 2010, is led by three Brazilians. So it seems only fitting that the company has located…

Krispy Kreme planning new coffee line

June 14, 2011

Many quick-service chains have found success with coffee, and Krispy Kreme Doughnuts may soon join the ranks.

Chick-fil-A In-Line model debuts in Downtown Chicago

June 14, 2011

Chick-fil-A will debut its In-Line restaurant model June 16 when it opens its first Downtown Chicago restaurant on Loyola University's Water Tower campus.

Green coffee: What's driving the increase?

by Valerie Killifer — Editor, FastCasual.com

The recent increase in green coffee has its roots in many factors. Here's a look at a few reasons why.

Sold: Arby’s acquired by Roark Capital

June 12, 2011

Wendy's/Arby's Group has announced an agreement to sell the majority of Arby's Restaurant Group Inc. shares to a buyer formed by Roark Capital Group. The…

Papa Gino’s taps IBM for data analytics

June 12, 2011

Papa Gino's has implemented IBM business analytics software to closely measure data pulled from the chain's online customer loyalty program.

NRA elects board members

June 12, 2011

The National Restaurant Association has announced the election of three new members to serve on its Board of Directors. The newly elected Board directors are:

Senate votes to reject swipe-fee reform delay

by Valerie Killifer — Editor, FastCasual.com

June 8, 2011

The Senate voted Wednesday to reject a delay for the much needed debit-card swipe-fee reforms being released by the Federal Reserve. The reforms are scheduled…

Yum! Brands looks to Argentina for expansion

June 8, 2011

As China continues to provide a boon for Yum! Brands restaurants such as KFC and Pizza Hut, the Louisville, Ky.-based company is now looking at other…

Baskin-Robbins debuts in Singapore

June 8, 2011

Baskin-Robbins has opened its 4,000th international location in Novena Square, Singapore. The Novena Square location is the brand's first shop in Singapore, as…

People Report Summer Camp: 'Female Jerry Maguire' discusses building relationships

by Kim Williams — Reporter, NetWorld Alliance

June 8, 2011

Molly Fletcher, sports agent, author and president and CEO of Fletcher Digital, spoke to a large audience at People Report Summer Camp Workforce Symposium in…

Good Times goes bananas with new menu items

June 7, 2011

Colorado-based Good Times Restaurants Inc. is rolling out a Go Bananas! line, which includes four handspun custard banana shake flavors and 10 daily custard…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

People Report Summer Camp analysts discuss workforce forecast

by Kim Williams — Reporter, NetWorld Alliance

People Report Summer Camp addresses the rapidly changing marketplace and the ever-expanding ability to connect and engage via technology and social media.

Subway marks 1,000th unit in Asia

June 6, 2011

The Subway chain has reached several milestones over the past few months, including the most recent opening of its 1,000th store in Asia.

Bojangles' reaches milestone, plans further expansion

June 6, 2011

Bojangles' is opening its 500th restaurant today in Surf City, N.C. The chain, which first opened in 1977, now operates in 10 states and Washington, D.C.

Cultivating innovation for the customer's benefit

by Rob Connelly

The key to valuable innovation – and ultimately success is commitment, which begins with asking the right questions.

Church’s Chicken names new chief development officer

June 5, 2011

Church's Chicken has named Pedro Voyer as its new global chief development officer. Voyer's responsibilities include franchising, international and domestic…