The difference better apps can make to QSR brand loyalty

How can your QSR really drive business through its app? Read on for the latest findings on what works and what doesn't as provided through an AI analysis of…

Jack's brings fried bologna to Valley, Alabama

June 12, 2019

With Southern favorites like a fried bologna breakfast sandwich and lots of biscuit variations, Jack's Family Restaurants said it is opening its doors at …

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

'Cleveland Rocks' with Taco Bell's test of purple cabbage in a dish

June 11, 2019

Taco Bell apparently agrees with The Drew Carey Show opening that "Cleveland Rocks!" since the brand selected the city by the lake to test its two latest menu…

KFC debuts exclusive Mountain Dew peach + honey drink

June 11, 2019

KFC has now partnered with Pepsi sub-brand, Mountain Dew on a peach and honey-flavored soft drink, called Sweet Lightning, which will only be available at or…

AI's power to simplify, magnify QSR digital marketing

Do you really understand the power AI has to both ease the implementation and increase the benefits of your brand's digital marketing?

DQ on all things frozen 'n' sweet + Pancheros' fresh 'bake' on Mexican heat

by S.A. Whitehead — Food Editor, Net World Media Group

From frosty and American as apple pie, to fresh and prepared to order Mexican, the QSRweb podcast today features one-on-one talks with American Dairy Queen…

Wendy's sink-bathing employee prank costs worker his job

June 7, 2019

What appears to be a poorly judged employee prank at a Milton, Florida, Wendy's has cost an employee his job, and has caused negative publicity, despite the…

Square for Restaurants wipes out 'tablet farms' with DoorDash, PostMates, Chowly integration

June 7, 2019

Square for Restaurants has launched a set of order management integrations that allows orders from Postmates, DoorDash and the POS integration solution…

Tim Hortons moving in on Thai turf

June 6, 2019

Tim Hortons has signed an exclusive master franchise and development agreement to grow the brand in Thailand with WeEat Company, part of the Wattanavekin…

Casey's General Stores snags IHOP president

June 6, 2019

Casey's General Stores Inc. said IHOP President Darren Rebelez will assume the role of its president and CEO effective June 24. She'll also join Casey's board…

Pei Wei sold to owner of several QSR chains

June 5, 2019

PWD Acquisition Llc. has acquired the parent company of Pei Wei Asian Diner Llc. from affiliates of Centerbridge Partners for an undisclosed sum, according to…

QSRs in 'Amazon mindset' age: Does your brand really meet customer expectations?

As the market continues to adopt the "Amazon mindset" of expected online ordering and delivery across food service, many QSRs remain in "catch-up" mode. But…

Taco Bell kiosk rollout takes top honors at annual ICX Summit in Dallas

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Tuesday during the Elevate Awards Presentation.

Wendy's subsidiaries to issue $850M in new notes

June 5, 2019

The Wendy's Company said some of its subsidiaries are refinancing some of their outstanding securitization debt with new securitized notes under the existing…

White Castle beefs up retail business

June 4, 2019

Thirty-two years after the brand began selling its sliders in stores, White Castle has partnered with Alliance Sales and Marketing and Burdette Beckmann to…

Subway launching test June 27 making it 1st restaurant to bake King's Hawaiian bread in stores

June 4, 2019

Subway will soon start baking King's Hawaiian bread in 300 locations in Champaign, Illinois, Reno, Nevada, and Richmond, Virginia. On June 27, the new 8-inch…

McDonald's customers can trade foreign currency for global-inspired menu

June 3, 2019

McDonald's is playing up its international offerings this summer by letting customers pay in any amount of foreign currency that they have on hand. The brand…

Your QSR's workplace culture: Brand builder or buster?

by S.A. Whitehead — Food Editor, Net World Media Group

Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even…

Wetzel's Pretzels takes on a 'bubbly' summer personality

June 3, 2019

Wetzel's Pretzels is pouring on its bubbliest personality this summer by introducing a bubble tea-inspired refresher to go with its other summer drink, Cherry…