Customer Service / Experience Resources

Small restaurants, big impact: Why mom-and-pop eateries still matter

Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…

Presented by Kraft Heinz

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Modern Food Compliance for Restaurants Made Easy

Label smarter, serve safer, and improve efficiency with linerless label solutions.

Presented by Star Micronics America

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Action plans in motion: A guide to turning insights into meaningful improvements

Transform customer experience insights into actionable strategies

Presented by Service Management Group

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Multi-location QSR brand unifies CX and EX data for actionable insights

Unified Experience Management® reveals the leadership factor driving top-tier performance

Presented by Service Management Group

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Pollo Campero partners with SMG to deliver unforgettable customer experiences

The power of combining a tradition of service and hospitality with strategic customer experience management

Presented by Service Management Group

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How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

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4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

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The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

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The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

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Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

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3 strategies to transform your frontline hospitality teams and unlock superior service

From onboarding to personalized learning and stronger communications, this guide features actionable strategies to help your frontline serve up excellent guest…

Presented by Axonify

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Revolutionizing Kiosk Maintenance: Setting the Standard for Being Successful in the Kiosk Industry!

Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and…

Presented by Crane Payment Innovations

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How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

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Webinar: 20 delivery ideas in 20 minutes – improve QSR delivery ops + finances FAST!

20 NEW ideas to improve restaurant delivery in 20 minutes

Presented by Delaget

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Perfecting QSR Delivery with POS Scales & Advanced Labeling

By incorporating weight-based verification with smart labeling and advanced point of sale (POS) scale solutions, QSRs can ensure order accuracy, transform…

Presented by Star Micronics America

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Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

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How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

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Food pickup lockers help restaurant operators lower costs

As more restaurants depend on delivery and carryout services to remain profitable, balancing speed with security and efficiency is crucial. Food pickup lockers…

Presented by FastCasual.com

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

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