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Customer Service / Experience Resources

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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The $70 Billion Opportunity: Actionable Strategies For Catering Growth

With the U.S. catering market hovering around $70B and more companies returning to the office, restaurants are more focused than ever on ways to scale their…

Presented by Checkmate

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7 Days to More Profitable Delivery

The path to improving your restaurant’s delivery system is a lengthy one. But that doesn’t mean you have to wait months or even years to see significant…

Presented by SpeedLine Solutions

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Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

Presented by SpeedLine Solutions

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Digital Signage Pilots Travel Center Giant to Stronger Customer Connections

DEEL, specializing in dynamic digital signage for convenience stores and gas stations, outfitted a small number of Pilot’s stores as part of a test to…

Presented by Deel Media

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by Lunchbox

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The Future of Kitchens: Introducing the Smart, Connected Kitchen

Despite the growing pressures from omni-channel ordering, kitchen tech remains overlooked. Qu envisions a smart, connected future where AI optimizes food prep…

Presented by Qu

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Employee Management Ebook

Whether the challenges are in scheduling and labor cost control, security and loss prevention, training, record-keeping, or payroll, technology solutions can…

Presented by SpeedLine Solutions

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How Salad Station Leverages Revel's Direct Food Delivery Integrations to Fuel Off-Premises Growth

Join Salad Station Vice President of Operations Garrick Robert and Revel Product Manager Brandon Box as they dive into the many benefits the Salad Station team…

Presented by SkyTab

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

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Best-of-Breed Tech Approach Unlocks Innovation Possibilities

As technology further solidifies its role in restaurant and retail operations, these industries are faced with a fundamental question on how to best proceed…

Presented by SkyTab

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Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

Presented by QSRweb.com

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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How to Motivate Franchise Operators to Follow Standardized Processes

Consistency is key to franchise success. Ensuring franchisees follow standardized procedures is key to maintaining that consistency.

Presented by FastCasual.com

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Top LTO Trends Fall/Winter 2023

Earlier this year, we reached out to restaurants across the country to find some of the most mouth-watering options being offered this fall/winter season. We…

Presented by FastCasual.com, FoodTruckOperator.com, PizzaMarketplace.com, QSRweb.com

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Streamline food truck operations with your cell phone

Traditional point-of-sale and kitchen display systems require extensive spaces and investment. Adding a POS and KDS built for a mobile platform are far better…

Presented by FoodTruckOperator.com

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Must-have features for a modern restaurant POS

When researching the right POS for you, it’s important to make sure it includes the features you need while offering benefits that separate it from other…

Presented by FastCasual.com

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