Regional chicken chain thrives on small-town values

Golden Chick never forgets that it's a part of the community.

Church's Chicken benefits from goodwill from $20,000 giveaway

The chain's Random Acts of Goodness campaign gave customers a total of $20,000 over four months.

Will dual-branding work for Wendy's and Arby's?

Experts question whether two competing segments can adequately share the love.

A&W rebrands with 3-D experience

After years of only co-branded units, A&W standalones, with drive-in, dine-in and drive-thru, are making a comeback.

Coca-Cola moves forward with fountain of the future

The company expands its test market for the self-serve Freestyle dispenser.

Experts weigh in on adoption of mobile ordering for QSRs

Providers explain the benefits and convenience of the technology while one consumer questions the added value.

Mobile ordering coming to a QSR near you

As smartphones become mainstream, QSRs look for ways to make ordering more convenient.

How soda pricing is affecting QSR sales

Coca-Cola study finds increases in price have affected total check average.

Tools help QSRs market their nutritional disclosure

Providers offer computer-based or online solutions to help operators use calorie counts as a selling point.

How KidsMealDeals.com connects families to restaurant specials

The site features operator-posted content with the option for Web site and Google Maps links.

In tough economic times, POS systems can help revenue

by Karen Sammon — President, PAR

Modern technology can automate the flow of data and content, allowing for easier analysis and increased efficiency.

Rita's finds that change is good

The Italian ice concept is thriving after a former Wendy's franchisee brought sweeping reforms to the system.

Customer satisfaction, economic indicators continue to rise

QSR customer satisfaction has matched its highest score ever, with Wendy's in the lead.

Krispy Kreme CEO confident in brand strategy

Q&A with James Morgan outlines growth and new product plans.

Commentary: Time to UNthink 'free'?

by Lori Walderich — CMO, Top That! Pizza

A marketing expert weighs in on KFC's missteps with its Oprah-endorsed grilled chicken meal coupon.

Has Krispy Kreme turned the corner?

With debt down and same-store sales finally up, maybe the company isn't doomed after all.

Planning ahead key to one-day promotions

A Popeyes operator learns that even the best preparation doesn't compare to actually going through the paces.

Swine flu and restaurants: Tips for protecting your customers and staff

The current scare underscores the need for solid communication with employees and customers.

Industry consultants can help QSRs with tough decisions

The economic recession means brands are making hard choices. Outside experts can help.

Now is the right time to hire a foodservice consultant

Outside experts provide objectivity and breadth of knowledge in QSR corporate decision making.