Cutting costs with kitchen technology

Zaxby's restaurants are enlisting robots to help trim training time and cut food costs.

Beyond burgers

Quick-service restaurants expand their menus to increase customer interest, but there could be a downside.

Mystery shopping: Not a secret anymore

High-tech mystery shopping is digging up deep details that help restaurateurs improve their operations.

Reduce turnover by boosting benefits

Quick-service restaurant companies are reducing employee turnover by increasing benefits plans.

The conundrum of cobranding

Though profitable and promising, cobranding in restaurants has turned out to be a greater struggle than some in the industry anticipated.

Burgers, fries ... and Wi-Fi?

A growing number of quick-service restaurants are offering Wi-Fi to customers.

Hire power

Every operator wants to hire the best employees, but finding and keeping the right ones takes insight and effort.

Sweet sophistication

by Valerie Killifer — senior editor, NetWorld Alliance

QSRs are updating their image to target a new kind of consumer.

Opinion: Trans-fat ban is based on junk science

Columnist says anti-trans-fat research isn't thorough enough to enact restaurant trans-fat bans.

Restaurants get into the Christmas Spirit

Many restaurateurs give to those in need. Learn how you can, too.

QSR ops shop for equipment on eBay

But as with any sight-unseen transaction, buyer beware.

Commentary: Strategic menu pricing boosts profits

Price increases are easy to implement, but many operators raise their prices the wrong way. Have you?

Commentary: NFL and college football equals big-time sales

Are you targeting football fans? You should be.  

Looming mushroom shortage could affect quick-service operators

Weather and energy costs have combined to tighten mushroom supplies, and that means prices are rising sharply.

QSRs spray for pests, keep restaurants clean

Deliberate pest prevention measures in restaurants are essential, because one cockroach can equal 10,000 before you know it.

Emerging Concept: Garlic Jim's Famous Gourmet Pizza

Filling the nationwide vacuum for speedy gourmet pizza delivery is the goal for 31-unit Garlic Jim's. The chain wants 500 pizza stores by 2013.

QSRs strive to provide prompt drive-thru service

Improving drive-thru efficiency should be at the top of every operator's to do list. For years, it's been the breadwinner for the quick-service restaurant. But…

Old-fashioned principles keep Chick-fil-A flying high

A strong company built on loyalty to employees need never go public, says Chick-fil-A president Dan Cathy.

What shows are left?

From the Mid-Atlantic Expo to MUFSO, there's plenty of booth space left.

Arby's is thinking chicken

Chain became the first in the QSR segment to reach "natural" audience. Marketing campaign takes a stab at McDonald's and Wendy's.