Cowboy Chicken CEO talks about what keeps him awake at night

Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.

Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

Employees wandering away? 5 sure-fire actions to take now

To stay successful, you must ensure your employees are happy or they will look elsewhere. So what then, are the driving motivators for employees to change…

High-touch leadership: The silver bullet in a high-tech QSR world

by Bobby Shaw — President, Bobby Shaw Consulting

I love technology as much anyone, and firmly believe that it's an accelerator that not only drives sales and traffic, but also helps to develop great people.

Krystal proves hurricane response plans help

by S.A. Whitehead — Food Editor, Net World Media Group

Many QSR chains lack hurricane response plans, citing the unique challenge that each storm presents. Not so though for Krystal, whose thorough hurricane…

Go green AND go home: Postmates expands emissions-free deliveries

October 4, 2017

Few, if any, current trends in the foodservice realm can top delivery and sustainable operations. Enter, the on-demand network  PostMates, which has expanded…

Captain D's promotes veteran employee to director of ops

October 3, 2017

Captain D's is putting a veteran of the brand, who started at the company at age16, in one of its top operations jobs, a company news release said. Summer Sims…

Key QSR delivery take-outs from wider world of retail ecommerce

The growth of third-party delivery services both threatens and provides opportunities for the dramatically changing QSR industry. But the good news is that…

Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…

After Hurricane Irma, Krystal brand bounces back in Southeast

September 21, 2017

Krystal, one of many restaurant brands in the Southeast seriously affected by Hurricane Irma last week, has announced that all of its locations in Georgia…

QSRs survive, help communities thrive, even after '1-2' hurricane punch

by S.A. Whitehead — Food Editor, Net World Media Group

QSRs and restaurants of all kinds play a key role in helping communities come back to life after hurricanes hit.

Study: Higher pay might equal lower restaurant hygiene

September 14, 2017

In the months leading up to wage increases in places like Oregon and elsewhere, we've heard incessant cries that higher wages would lead to higher menu prices…

Restaurants aiding Hurricane Harvey victims: part 2

by Cherryh Cansler — Publisher, FastCasual.com

The industry, once again, is proving it’s resilient and will always step up when needed.

White Castle kicks off fashion house partnership with new uniforms

September 6, 2017

New York City-based unisex fashion label Telfar has created the new look for an old QSR brand, launching new White Castle uniforms for 10,000 workers in 400 of…

Judge strikes down Obama's OT ruling, industry leaders urge compromise

by Cherryh Cansler — Publisher, FastCasual.com

While many restaurateurs might be relieved to hear that a Texas judge struck down the 2016 rule expanding overtime protection to millions of white collar…

Help from restaurant industry pours into Texas, Louisiana's flooded areas

by Cherryh Cansler — Publisher, FastCasual.com

Brands and vendors in the restaurant industry have donated millions of dollars to help flood victims.

Caliburger’s CEO offers vision for automated restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation…

Smashburger undeterred by In-N-Out's trademark lawsuit

August 30, 2017

Although In-N-Out Burger has filed a lawsuit against Smashburger claiming that the chain's Triple Double Burger infringes on its trademarked "Double Double…

Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…