What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Tim Hortons agrees on $5.7 million severance for outgoing CEO

June 5, 2011

Oakville, Ontario-based Tim Hortons Inc. has reached an agreement with Don Schroeder, former president and CEO who departed the company at the end of May.

Church’s Chicken names new chief development officer

June 5, 2011

Church's Chicken has named Pedro Voyer as its new global chief development officer. Voyer's responsibilities include franchising, international and domestic…

Arcos Dorados adds independent board director

June 5, 2011

Arcos Dorados Holdings Inc., the world's largest McDonald's franchisee, has appointed Jose Alberto Velez, chief executive officer of Cementos Argos S.A., as an…

Ralph Lauren's daughter grasps candy innovation

by Darrel Suderman — President, Food Technical Consulting

By merging fashion, art and pop candy culture, Dylan Lauren has brought a new creative energy to the candy segment of the food industry.

Dunkin’ Donuts signs four-unit deal in Alabama

June 2, 2011

Dunkin' Donuts has signed a multiunit store development agreement with Harrison Kwan for four new restaurants in Montgomery, Ala. The first restaurant will…

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Benefits of Smart Inventory Management

Computerizing records, maintaining accuracy and simplifying ordering can save a restaurant time and money.

Papa Murphy's taps Wendy’s veteran as president

June 1, 2011

Papa Murphy's International has named Ken Calwell as its new president effective June 6. He will report to John Barr, chairman and CEO.

Rita’s Italian Ice teams up with Alex’s Lemonade Stand Foundation

June 1, 2011

Rita's Italian Ice has announced its sixth annual partnership with Alex's Lemonade Stand Foundation (ALSF) to raise funds for pediatric cancer research through…

21-unit Captain D’s franchisee files for bankruptcy

June 1, 2011

Sonfish LLC, a Captain D's franchisee with 21 units in Tennessee, Arkansas and Mississippi, has filed for Chapter 11 bankruptcy protection.

Panda Express launches tornado assistance campaign

June 1, 2011

Panda Restaurant Group Inc., parent company of Panda Express, has launched a fundraising campaign to assist with disaster relief following the recent tornados…

Soul Foods Group takes over 200-plus Canadian KFC units

June 1, 2011

Yum! Restaurants International, Canada and its KFC brand has announced that Soul Foods Group's affiliate Soul Restaurants Canada Inc. has taken over the…

McDonald’s taps SVP of corporate relations; Australian units hiring baristas

May 31, 2011

Bridget Coffing has been named as McDonald's senior vice president of corporate relations, the company's top public relations position. She will report to CEO…

Yum! franchisee in Canada sells majority of units

May 31, 2011

After grappling with financial issues for months, major Yum! Brands Canadian franchisee Priszm Income Fund has closed 30 of its locations in Ontario and…

Del Taco partners with GameFly for free trial

May 31, 2011

Del Taco has teamed up with GameFly Inc., a leading online video game rental subscription service, for a national promotion that runs from now until the end of…

Krispy Kreme plans major British expansion

May 31, 2011

Krispy Kreme Doughnuts is planning to double its presence in Britain within the next five years. The plan is headed by franchisee Krispy Kreme UK Ltd.

Burger King selects mcgarrybowen as AOR

by Alicia Kelso — Editor, QSRWeb.com

May 31, 2011

Burger King Corp. announced today that it has selected mcgarrybowen as its lead agency of record in the U.S.

When Experience Really Matters

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Who has seen the latest reports on the fastest growing restaurant chains in North America? I was struck when I read the following article summarizing the…

Top That! secures international franchise deal

May 30, 2011

Beautiful Brands International has announced that it has secured an agreement between Top That! Pizza and Mohammed Obaid Al Neaimi to develop the brand in the…