Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

KFC Costa Rica wins regional operations competition

October 28, 2014

For the second time in three years, KFC Costa Rica has won Yum! Brands regional team challenge competition. The competition, called the C.H.A.M.P.S. Team…

Who's the boss? Tips for avoiding joint employer liability

by Brenda Rick Smith — Editor, Networld Media Group

Franchisors must clearly define their roles to exclude control over the terms and/or conditions of franchisee's employees.

People don’t just leave bad managers...They also leave bad schedules

by Nate DaPore — President and CEO, PeopleMatter

Mobile tools help your team plan ahead, and when the schedule finds its way to mobile phones, you can kiss the 'I didn’t know' excuse goodbye.

Delivery startups targeting fast food crowd

October 27, 2014

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area…

Think the QSR segment is in trouble? Consider Sonic

by Alicia Kelso — Editor, QSRWeb.com

Sonic has dedicated a lot of resources to make sure it's ready for any launch, beginning a promotion before it goes to TV.

Will Apple Pay be good, bad or neutral for the restaurant industry?

Seth Priebatsch, LevelUp's Chief Ninja, prognosticates about the future of Apple's mobile payments platform as it applies to restaurant chains.

Dunkin' Brands gets a lift from Baskin-Robbins US sales

October 24, 2014

Dunkin' Brands reported its Q3 results Thursday, which included 2-percent comp store sales growth at Dunkin' Donuts, and a 5.8-percent jump at Baskin-Robbins…

HMSHost adds two execs to support development efforts

October 24, 2014

HMSHost has appointed Stephanie Havard as EVP of Restaurant Development, overseeing strategic investment, concept development and design and construction; and…

Consolidated Concepts adds two senior supply chain executives

October 24, 2014

Wade Winters is joining Consolidated Concepts as vice president of Supply Chain, and Joni Miller is joining as director of Supply Chain.

Int'l Franchise Association, Cyber Security Alliance caution franchisees about cybersecurity

October 24, 2014

International Franchise Association and the National Cyber Security Alliance will create materials to support a culture of cybersecurity.

Dunkin' Donuts franchisees strategize beverage, breakfast position

October 24, 2014

More than 100 members of the Dunkin' Donuts Independent Franchisee Owners association met this week in Las Vegas to discuss how changes in the beverage and…

Captain D's opens company store featuring coastal redesign

October 23, 2014

Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.

HR director provides tips for discrimination claims

October 23, 2014

Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility…

How to make more money and have more fun: An unconventional perspective

by Alicia Kelso — Editor, QSRWeb.com

The best-selling author believes hard work and excellence are the two keys needed for success.

Eliminate complacency to build a thriving enterprise

by Erle Dardick — CEO, Monkeymedia

People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.

McDonald’s 'aggressive change' includes localization, digitization

by Alicia Kelso — Editor, QSRWeb.com

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Panera, Chipotle set sustainability standards by starting small, thinking big

by Alicia Kelso — Editor, QSRWeb.com

The biggest opportunities to save come with packaging and waste initiatives.

C-stores continue to elevate foodservice offerings in market share fight

October 20, 2014

The National Association of Convenience Stores' annual show concluded last week in Las Vegas with some sessions covering the continued elevation of foodservice…

Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

by Alicia Kelso — Editor, QSRWeb.com

Restaurant operators are paying their employees more now than they were last year.