Technology Features

Beyond the counter: How kiosks are revolutionizing the fast food experience

by Sandra Carpenter — Editor, Networld Media Group

Learn how self-service kiosk preference is pushing QSRs and fast casual to prioritize personalized, engaging digital experiences to boost loyalty and revenue.

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Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

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How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

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Swig, HTeaO, Everbowl, Vicious Biscuit leaders share tips for building a tech roadmap

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mapping out a tech roadmap was a panel topic at the Restaurant Franchising & Innovation Summit, held in Myrtle Beach, South Carolina. It was sponsored by Crisp.

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How to dominate restaurant data

by Bradley Cooper — Editor, Connect Media

A panel at the Restaurant Franchising & Innovation Summit will discuss how to use data to drive growth and profitability.

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Restaurant, tech experts share AI, automation, dining experience predictions for 2025

by Mandy Wolf Detwiler — Editor, Connect Media

Tech and restaurant pros share predictions for what's to come in AI, dining experiences and automation technology in 2025.

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Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

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Top 5 Restaurant Operator Podcasts in 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Here are the top 5 Restaurant Operator Podcasts for 2024.

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Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

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How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

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Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

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Bojangles leverages kiosks to navigate labor shortages, boost sales

by Mandy Wolf Detwiler — Editor, Connect Media

Bojangles has rolled out kiosks in about 25 of its units. The brand will retrofit existing restaurants with the kiosks in the near future, and they have become…

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Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

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How tech can streamline restaurant operations

by Bradley Cooper — Editor, Connect Media

Technology can help restaurants in many ways, but it plays an especially impactful role in operations. With the right tech stack, restaurants can reduce wait…

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How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Connect Media

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

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How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

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How restaurants can use data to maximize financial management, performance

by Bradley Cooper — Editor, Connect Media

A panel at the Fast Casual Executive Summit examined how restaurants can use coaching, technology and other tools to maximize coaching, location collaboration…

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How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

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QSRNext takes loyalty program deep dive

by Bradley Cooper — Editor, Connect Media

QSRNext will take a deep dive into both loyalty and e-commerce and how they can drive revenue and retention.

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