Ovation releases tools to empower restaurants

April 8, 2025

Guest feedback platform Ovation has released two product enhancements designed to help restaurants gain deeper insights and drive real revenue: Long-form…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Papa Johns, Google Cloud team to deliver AI-powered pizza experiences

April 3, 2025

Papa Johns and Google Cloud have entered into an expanded multi-year partnership to revolutionize Papa Johns' order and delivery experience using AI.

Thanx integrates with Square

March 28, 2025

Loyalty and guest engagement platform Thanx has integrated with Square, which has an ecosystem of commerce solutions. With this launch, Thanx now supports…

Church's Texas Chicken partners with Schoox for global learning, training tools

March 27, 2025

Church's Texas Chicken has partnered with Schoox, a frontline workforce learning and skills development company, to help centralize training and deliver…

Harri report finds major cost disparities for restaurant operators in key US markets

March 26, 2025

Harri, a front employee experience technology for restaurants, released its first ever 2025 Wage & Labor Cost Index. The report looked at the growing…

Yum Brands partners with Nvidia for AI technology

March 25, 2025

Yum Brands has partnered with Nvidia to accelerate the development of AI technologies for its restaurants around the globe. Yum Brands, which in total has more…

KFC beats AI in fried chicken showdown

March 21, 2025

KFC Canada defeated its AI-generated contest in a live test test in Toronto this week. Eighty-eight percent of live voters chose KFC's Original Recipe chicken…

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

QSRweb.com unveils fresh new look as part of Networld Media Group’s 25th anniversary

February 17, 2025

Big things are happening at Networld Media Group! As we celebrate our 25th anniversary, we're kicking things off with a bold new look for our media websites …

Nanonation, Factor4 link loyalty programs to ordering kiosks

February 11, 2025

Nanonation and Factor4 have formed a strategic partnership that integrates Factor4's loyalty program platform with Nanonation's ordering kiosk solution for…

Fast Casual reveals 2025 '20 Brands to Watch'

by Cherryh Cansler — Publisher, FastCasual.com

January 23, 2025

FastCasual's fifth annual report, "20 Brands to Watch," reveals the industry's up-and-coming leaders.

Golden Chick selects Acumera to enhance network security, connectivity

January 22, 2025

QSR chicken chain Golden Chick has selected Acumera, a provider of managed network and security services, to support Golden Chick's mission of ensuring every…

Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions

January 9, 2025

Chicken brand Jollibee has selected Qualtrics to provide the feedback collection (through digital surveys), omnichannel analytics (analyzing unstructured…

Nigerian tech company redefines QSR in Africa with solar-powered kiosks

January 8, 2025

iCart Africa, a subsidiary of the Dalsman Group, is stramlining the quick-service restaurant industry in Africa with its solar-powered mobile kiosks, according…

Par acquires Delaget

January 3, 2025

PAR Technology Corporation, a global foodservice technology company, has acquired Delaget, a provider of restaurant analytics and business intelligence…

Square, Sysco partner to save restaurants time, money

December 18, 2024

Square announced this week that since it's officially a Sysco Restaurant Solutions partner, Sysco will promote, co-market and sell Square's technology suite to…

Church's Chicken partners with SoundHound to power voice AI

December 12, 2024

Church's Texas Chicken has partnered with SoundHound AI, Inc., a voice artificial intelligence company, to provide the chicken chain with a voice AI-powered…