Features
Lee's Famous Recipe Chicken launches prototype to roll out this year
by Mandy Wolf Detwiler — Editor, Connect Media
Lee's Famous Recipe Chicken has launched a prototype that will begin rolling out in stores in 2024. With dual drive-thru lanes and an online ordering pick-up…
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Applebee's, Mooyah, The Great Greek analyzing CX data to increase comp sales
by Cherryh Cansler — Publisher, FastCasual.com
Executives from Applebee's, Mooyah and The Great Greek Mediterranean Grill reveal how their teams use customer data to increase traffic.
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Big Dave's Cheesesteaks thrives on culture, customer service, training
by Mandy Wolf Detwiler — Editor, Connect Media
Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…
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Restaurant Franchising & Innovation Summit session to explore scaling up by franchising
by Mandy Wolf Detwiler — Editor, Connect Media
"Scaling Up: From Small Start-up to Full Growth Mode" is a session at the Restaurant Franchising and Innovation Summit, which will be held March 42-26 in…
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Instacart hosting 'Curtailing Kitchen Chaos' at Restaurant Franchising & Innovation Summit
by Cherryh Cansler — Publisher, FastCasual.com
Register here by Feb. 23 for the Restaurant Franchising and Innovation Summit to receive the early bird discount.
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Dave's Hot Chicken, Biscuit Belly leaders share operations advice
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Top restaurant brand leaders at Dave’s Hot Chicken and Biscuit Belly provide insight on everything from growing a brand to smart hiring approaches during a…
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Experts make predictions for restaurant operations in 2024
by Mandy Wolf Detwiler — Editor, Connect Media
Restaurant brands and industry experts weigh in on trends expected for the new year.
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QSRweb’s most-clicked feature stories in 2023
by Mandy Wolf Detwiler — Editor, Connect Media
These are the most-clicked feature stories for 2023.
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QSRweb’s Top 10 most-clicked news in 2023
by Mandy Wolf Detwiler — Editor, Connect Media
QSR dining remains a mainstay due to its lower price point and ease of service. We took a look at the top news stories over the past 12 months, and here's what…
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Gong cha, Pepper Lunch, Krystal leaders to talk issues facing today's franchisors
by Mandy Wolf Detwiler — Editor, Connect Media
Five speakers will discuss challenges facing restaurants at the Franchising Think Tank at the Restaurant Franchising Innovation Summit March 24 in Kansas City…
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Assessing restaurant tech stack saves money, reduces management tasks
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Restaurant technology is great but sometimes a brand can amass a tech stack that’s proving to be expensive and hard to manage. Learn how minimization and…
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Burger King’s self service play in airports: An inside look
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Steven MacArthur-Brooks of Burger King will interview HMSHost's Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in…
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Embracing AI without killing the restaurant budget
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Leaders from Five Guys, BurgerFi, Papa Johns and Primanti Bros. shared how their brands are embracing AI without breaking the bank in a Fast Casual Executive…
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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty
by Daniel Brown — Editor, Networld Media Group
The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.
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Papa Johns senior VP of development talks growth, sales increases
by Mandy Wolf Detwiler — Editor, Connect Media
Papa Johns new store openings have been the best the brand has experienced in the past five years. Editor Mandy Detwiler talks to the company's new SVP of…
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Rethinking restaurant customer engagement, loyalty strategies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A panel talk on loyalty programs at the recent Fast Casual Executive Summit featured Bob Andersen, president of The Great Greek Mediterranean Grill; Jon Asher…
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WOWorks, Craveworthy Brands, Cousins Maine Lobster execs talk menu optimization, strategy
by Mandy Wolf Detwiler — Editor, Connect Media
Adam Terranova, senior director of growth for WOWorks, Jeremy Theisen, chief growth and development officer at Craveworthy Brands and Annie Tselikis, director…
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How Little Caesars' Pizza Portal aims to solve more than a few challenges
by Mandy Wolf Detwiler — Editor, Connect Media
Little Caesars' chief development officer shares how the brand's latest innovation, Pizza Portal technology, will benefit customers as well as the brand.
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Kelly's Roast Beef goes from casual beach fare to New England legacy franchise
by Mandy Wolf Detwiler — Editor, Connect Media
Kelly's Roast Beef has four company-owned restaurants, two licensed airport units in Boston Logan International Airport and five franchised in New England and…
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Capriotti’s, Wing Zone, Swamp Dawg, Goodcents execs talk growth with lean teams
by Mandy Wolf Detwiler — Editor, Connect Media
Restaurant labor shortages have become a pervasive issue, affecting both corporate and store-level operations. Three restaurant executives discussed labor…
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