Transforming your old restaurant: Expert insights on nailing the perfect makeover

by Mandy Wolf Detwiler — Editor, Connect Media

When a QSR starts to feel tired and out of touch with contemporary dining trends, it's essential to implement a well-thought-out strategy to breathe new life…

AI won't replace restaurant employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Should restaurants enter the Metaverse?

by cooper, Bradley Cooper — Editor, Connect Media

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

Redefining QSRs: How PDQ journeyed to superior quality, service

by Mandy Wolf Detwiler — Editor, Connect Media

PDQ - short for People Dedicated to Quality - has 63 traditional units as well as sports arenas and airport locations. The brand is a people-first…

How to cut costs with delivery

by Bradley Cooper — Editor, Connect Media

Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, Connect Media

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

Checkers & Rally's rolls out Spanish AI at drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

Checkers & Rally's has released Spanish AI at the drive-thru in conjunction with Hi Auto. The brand added English AI to its drive-thrus last year.

Subway confirms sale to Roark Capital

Subway has sold to Roark Capital for an undisclosed amount.

'It's a revolution': Jars by Fabio Viviani brings playfulness back to desserts

by Mandy Wolf Detwiler — Editor, Connect Media

Jars by Fabio Viviani is a dessert concept that could be coming to a town near you. Though the brand has one unit open in Chicago, it has sold more than a…

Del Taco launches unit inside Circus Circus Hotel & Casino

by Mandy Wolf Detwiler — Editor, Connect Media

Del Taco has lauched a unit inside the Circus Circus in Las Vegas, Nevada. The Mexican QSR brand plans a unit in the Excalibur soon.

Introducing FastCasual's 2023 Perfect Pitchers

by Cherryh Cansler — Publisher, FastCasual.com

Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their…

Savvy Sliders' heavy growth potential makes it a QSR standout

by Mandy Wolf Detwiler — Editor, Connect Media

Savvy Sliders is making a name for itself with fresh, never frozen all-beef sliders, hand-breaded chicken strips and hand-spun milkshakes. Company officials…

American consumers in no mood to give up daily coffee

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Americans are still gulping down the coffee despite increasing costs and concerns about inflation.

Smalls Sliders takes the stage as up-and-coming burger brand

by Mandy Wolf Detwiler — Editor, Connect Media

Smalls Sliders offers less than 12 SKUs, but the brand is scaling in a big way.

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Inflation exposes gaps in restaurant loyalty, physical experience

by Mandy Wolf Detwiler — Editor, Connect Media

Hope Neiman, CMO for Tillster, explains how restaurants can create more meaningful interactions with the guest and leverage technology for a best-in-class…

2nd annual Pizza Leadership Virtual Summit to aid pizzeria operators with busy schedules

by Mandy Wolf Detwiler — Editor, Connect Media

The Pizza Leadership Virtual Summit, hosted by Pizza Marketplace and PDQ Signature Systems, offers pizzeria owners and operators learning opportunities from…

'We're all in it together': White Castle a family affair

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle is a 350-unit family owned company. The brand best known for its sliders now has third-, fourth- and fifth-generation family members at the helm.

Marco's Pizza's chief development officer offers unique perspective with real estate background

by Mandy Wolf Detwiler — Editor, Connect Media

Gerardo Flores is chief development officer for Marco's Pizza. With a background in real estate, Flores brings a unique perspective to the quickly growing…

It’s a sister affair for a California Wetzel’s Pretzels food truck

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Peyton and Paige Geyser, sisters in Orange County, California, are owners and operators of a Wetzel’s Pretzels food truck and were longtime fans of the brand…