Features
Restaurateurs dish on 3rd-party delivery (Hint: The news isn't good)
by S.A. Whitehead — Food Editor, Net World Media Group
From late, cold and just plain old missing orders, to less-than-professional and poorly trained delivery drivers, restaurateurs had plenty to say about…
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CKE, Carl's Jr., Hardee's ... a plant-based love story
by S.A. Whitehead — Food Editor, Net World Media Group
It's well-established now that QSR plant-based mania is in full swing. But how do the category's firmly ensconced and very beef-based burger brands even go…
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Experts to share survey-proven success strategies on Sept 10 webinar
by S.A. Whitehead — Food Editor, Net World Media Group
What are the key success factors of the best restaurant brands? Join this Sept. 10 webinar to find out what owners, operators, staff and customers say are the…
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Arby's turnaround chief named Papa John's CEO
by S.A. Whitehead — Food Editor, Net World Media Group
Papa John's said today that its CEO for the past 19 months, Steve Ritchie, is out and former Arby's President Rob Lynch is in.
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KFC, Taco Bell, Pizza Hut parent names new CEO
The triple-brand powerhouse, Yum Brands, will see a changing of the guard in 2020 after the company announced its current CEO Greg Creed will retire.
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Plant-based proteins? Subway says 'let's play (meat)ball!'
by S.A. Whitehead — Food Editor, Net World Media Group
Subway again threw out a pitch today in the ever-heightening QSR plant-based protein wars, when it announced it will test a plant-based meatball in its new…
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6 emerging fast casuals will battle to win the Perfect Pitch
by Cherryh Cansler — Editor, FastCasual.com
Six operators will pitch their concepts Oct.15 to attendees and a panel of advisers at the annual Fast Casual Executive Summit in Austin.
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Blocking 'fake,' unsafe foods with blockchain
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
From fake honeybee honey to food safety issues, QSRs need an ally in their fight against potentially brand-busting threats. Enter blockchain, a supply chain's…
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Chick-fil-A, In-N-Out, Krispy Kreme lead study's best QSR rankings
A 2019 QSR study culled from the responses of more than 7,600 consumers kept favored West Coast brand, In-N-Out at the top of the nation's burger brands.
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Why the restaurant industry doesn't support minimum wage hike
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The U.S. House of Representatives approved the bill to nearly double the minimum wage over six years, but it probably won't advance in the Republican-led…
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The toll it takes when QSR customers 'lose it' on employees
by S.A. Whitehead — Food Editor, Net World Media Group
'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…
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Sure, you're marketing to the individual diner, but what about the 'diners'?
by S.A. Whitehead — Food Editor, Net World Media Group
Marketing to the individual and "knowing the diner" are familiar terms to restaurateurs, but new University of Virginia research shows brand leaders must also…
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Delivery is driving restaurant industry growth, but that growth is slowing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…
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Creepy vs. OK: Is there a disconnect on restaurant tech between brands, customers?
by S.A. Whitehead — Food Editor, Net World Media Group
Ever heard the term, "creepy tech"? If you lead a brand with even passing participation in restaurant tech, you probably should have, at least according to…
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Surging off-premise orders call for more flexible restaurant planning
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
An increase in off-premise orders is reducing the footprint for some restaurants, resulting in smaller dining areas. That makes flexibility now 'king' for…
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From turmeric to talking it out: Expert advice on restaurant worker stress reduction a year after Anthony Bourdain's death
by S.A. Whitehead — Food Editor, Net World Media Group
A little more than one year after famed celebrity chef, Anthony Bourdain's death by suicide, we take a look about one culinary educator and chef recommends to…
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Making menu boards pay big QSR dividends
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Spend more on menu boards? QSR operators might like to do that, but doubt that it will pay off enough in this super-competitive, squeaky tight margin market.
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Restaurant designer to QSR brands: Will you let tech build or block customer connection?
by S.A. Whitehead — Food Editor, Net World Media Group
Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…
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Subway father-daughter teams a Dad's Day delight
by S.A. Whitehead — Food Editor, Net World Media Group
This Sunday is a day for the patriarch of the family, but at Subway it might also be a day that dad's delight and give thanks for the precious gift of…
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Live webinar: Boosting the employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…
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