Plant-based proteins? Subway says 'let's play (meat)ball!'

by S.A. Whitehead — Food Editor, Net World Media Group

Subway again threw out a pitch today in the ever-heightening QSR plant-based protein wars, when it announced it will test a plant-based meatball in its new…

6 emerging fast casuals will battle to win the Perfect Pitch

by Cherryh Cansler — Editor, FastCasual.com

Six operators will pitch their concepts Oct.15 to attendees and a panel of advisers at the annual Fast Casual Executive Summit in Austin.

Blocking 'fake,' unsafe foods with blockchain

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

From fake honeybee honey to food safety issues, QSRs need an ally in their fight against potentially brand-busting threats. Enter blockchain, a supply chain's…

Chick-fil-A, In-N-Out, Krispy Kreme lead study's best QSR rankings

A 2019 QSR study culled from the responses of more than 7,600 consumers kept favored West Coast brand, In-N-Out at the top of the nation's burger brands.

Why the restaurant industry doesn't support minimum wage hike

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The U.S. House of Representatives approved the bill to nearly double the minimum wage over six years, but it probably won't advance in the Republican-led…

The toll it takes when QSR customers 'lose it' on employees

by S.A. Whitehead — Food Editor, Net World Media Group

'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…

Sure, you're marketing to the individual diner, but what about the 'diners'?

by S.A. Whitehead — Food Editor, Net World Media Group

Marketing to the individual and "knowing the diner" are familiar terms to restaurateurs, but new University of Virginia research shows brand leaders must also…

Delivery is driving restaurant industry growth, but that growth is slowing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…

Creepy vs. OK: Is there a disconnect on restaurant tech between brands, customers?

by S.A. Whitehead — Food Editor, Net World Media Group

Ever heard the term, "creepy tech"? If you lead a brand with even passing participation in restaurant tech, you probably should have, at least according to…

Surging off-premise orders call for more flexible restaurant planning

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

An increase in off-premise orders is reducing the footprint for some restaurants, resulting in smaller dining areas. That makes flexibility now 'king' for…

From turmeric to talking it out: Expert advice on restaurant worker stress reduction a year after Anthony Bourdain's death

by S.A. Whitehead — Food Editor, Net World Media Group

A little more than one year after famed celebrity chef, Anthony Bourdain's death by suicide, we take a look about one culinary educator and chef recommends to…

Making menu boards pay big QSR dividends

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Spend more on menu boards? QSR operators might like to do that, but doubt that it will pay off enough in this super-competitive, squeaky tight margin market.

Restaurant designer to QSR brands: Will you let tech build or block customer connection?

by S.A. Whitehead — Food Editor, Net World Media Group

Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…

Subway father-daughter teams a Dad's Day delight

by S.A. Whitehead — Food Editor, Net World Media Group

This Sunday is a day for the patriarch of the family, but at Subway it might also be a day that dad's delight and give thanks for the precious gift of…

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

Your QSR's workplace culture: Brand builder or buster?

by S.A. Whitehead — Food Editor, Net World Media Group

Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even…

Are your interview questions breaking the law?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pair of legal experts summarize what employers can and cannot ask job applicants, along with other changes related to employer/employee relations.

From Chick-fil-A to Mongolian stir-fry: Rethinking the remodel for limited-service franchises

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When introducing a remodel, franchise organizations need to have a plan that includes soliciting input from franchisees as well as keeping employees informed…

Wow Bao tops FastCasual's list of Top 100 Movers & Shakers

Five Guys takes home the Fast Casual Excellence in Food Safety Award.

How Yelp uses customer data to help restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…