Features
McDonald's names CEO after Easterbrook's 'consensual relationship' with employee
by S.A. Whitehead — Food Editor, Net World Media Group
McDonald's has announced a leadership shake-up, following what former CEO Steve Easterbrook said was a "consensual relationship" with an employee that violated…
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Integrating delivery services: a disruption that can't be ignored
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Meeting this off-premise challenge, driven by the growth of e-commerce, requires a thorough assessment of how the organization manages its delivery orders.
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2019 Perfect Pitch winner: 'Best fried chicken in the land of fried chicken'
by S.A. Whitehead — Food Editor, Net World Media Group
Louisville, Kentucky brand, Royals Hot Chicken is not only a hot commodity in its fried chicken-steeped home base, but also managed to burn up the competition…
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How to protect against credit card scams, digital transaction liabilities
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While credit card theft isn't new, the internet is giving rise to new opportunities for credit card scamming. To protect against fraud, foodservice operators…
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Auntie Anne's, McAlister's to discuss gathering great guest feedback in Nov. 7 webinar
by S.A. Whitehead — Food Editor, Net World Media Group
Are your brand's guests giving you the straight scoop on what they want and don't want from your team? Not sure? Better check out this free webinar, featuring…
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Largest 'castle' in White Castle kingdom opens in Arizona
From the rolling out of the trademark "blue carpet" to fans waiting on site for four days, the opening of the world's largest White Castle -- and first in…
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Subway franchisee shows those with autism how building sandwiches can build a better life
Many of those with autism find the path to a job and more independent life strewn with obstacles. But one Las Vegas-area Subway franchisee has gone a long way…
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The dark side of restaurant automation: data management challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…
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B.Good, Wahlburgers, Salata, Gloria Jean's leaders on the state of fast casual 'front'
by S.A. Whitehead — Food Editor, Net World Media Group
The fast casual restaurant "front" is inncreasingly a rough-and-tumble one on the restaurant industry field of play. But the four brand leaders on the Fast…
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What to do when franchisees go rogue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As franchise organizations expand, they oftentimes find it makes sense to allow franchisees some freedom in how they market the brand. But knowing how much…
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Panera Bread SVP: 'Mission matters, purpose matters'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The complexities of operational excellence in the omnichannel environment are challenging restaurants, and employers are challenged more than ever to unlock…
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'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar
by S.A. Whitehead — Food Editor, Net World Media Group
Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…
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Salad Station multiplies via robot
by S.A. Whitehead — Food Editor, Net World Media Group
Replicating isn't a new concept with any discussion of robots, in or outside of the restaurant industry. But Salad Station sees its use of the a salad-making…
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The real reason Wendy's is giving breakfast another try
by S.A. Whitehead — Food Editor, Net World Media Group
It takes a lot of guts for a QSR like Wendy's to try breakfast again -- for the fourth time in the chain's history. But a recent location data study shows why…
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McDonald's tags Beyond for plant-based burger test in Canada
by S.A. Whitehead — Food Editor, Net World Media Group
QSR superpower, McDonald's, is entering the plant-based garden, with a test of its new P.L.T. burger in Canada.
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McDonald's launches world's 1st voice-initiated job applications
by S.A. Whitehead — Food Editor, Net World Media Group
Can applying for a fast food job be as easy as getting a drive-thru meal? McDonald's thinks so, as it launches the first voice-initiated job application…
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Brain scans prove passion in pitch = interest in investors
by S.A. Whitehead — Food Editor, Net World Media Group
Brain scans don't lie, and for the first time a study has used images taken of investors' brains during new business pitches to prove the passion of the pitch…
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Why White Castle's GMs are probably more loyal than yours
by Cherryh Cansler — Editor, FastCasual.com
Attracting and retaining high-quality employees has never been harder than it is today with the unemployment rate at a 50-year low. White Castle, however…
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Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs
With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…
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From Filipino 'chili dogs' to South Korean poutine, Indiana's 1st test kitchen readies for launch
by S.A. Whitehead — Food Editor, Net World Media Group
Young chefs with concepts that offer everything from Filipino street food to Midwest/West U.S. fusion cuisine are getting all the startup help they need at a…
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