Diners dump buckets full of criticism on KFC's 'robotic' colonel

by S.A. Whitehead — Food Editor, Net World Media Group

Ok, just going to tell you right off, fair reader, that though I am a journalist and pledged to stay fervently objective, I've decided to go a bit subjective…

Free smartphones, campground delivery among pizza promos for Independence Day

by S.A. Whitehead — Food Editor, Net World Media Group

Independence Day weekend beckons, and some have clearly pulled out all the wheel chocks to pull in new and returning customers.

Surprise! Readiness tips for times when bad news lands on your doorstep

by S.A. Whitehead — Food Editor, Net World Media Group

On any day of the week, any brand in the world can get sucked into the vortex of a negative news event. Read on for tips from a PR veteran and longtime…

Infographic: How online reviews can make or break your brand

Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than…

From venison to pork belly to liger shakes: Is Arby's the trendiest QSR?

As further proof that any restaurateur today needs also to be a bit of a pop culture freak, Arby's joined the so-called "unicorn food" trend this week with its…

Last call: Nominations closing soon for FastCasual's Perfect Pitch contest

by Cherryh Cansler — Editor, FastCasual.com

Entries are being accepted through June 9.

A gamut of great ways to make diners 'swoon' in June

by Seshu Madabushi — Founder & CEO, mKonnekt

If your brand's list of great things to celebrate, promote and connect with the community ends at Father's Day for the month of June, we've got a few surprises…

5 digital signage future trends set to change the market

by Egor Belenkov — CEO, Kitcast

In the future, digital signage will be smarter, trickier and more personalized, and that's just the beginning.

Considering an airport location? Bavaro founder shares lessons learned

Bavaro's pizza founder shares lessons learned from moving into an airport location.

The CIO-CMO partnership: The path to digital ordering dynamism

by Patrick Eldon — CEO, Ordertalk

Digital ordering success begins at the top of your organization with real alignment between those who lead the charge organizationally to make the system run…

3 ways your tech provider is taking advantage of you

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

As you enter into new relationships with vendors (whether a POS system, a Back Office solution or an Above Store Reporting Tool), be aware that there are a…

Will Brits embrace Tim Horton's?

by S.A. Whitehead — Food Editor, Net World Media Group

The lessons to be learned in taking a brand to a new country are unfolding live as Tim Hortons UK emerges in her Majesty's homeland.

The anti-app: why messaging is the new loyalty program

More than 60 percent of smartphone users download an average of zero apps every month, and most of those are opened only once. Roughly 75 percent of consumers…

Why 367 more days? A debriefing on the menu labeling delay

by Betsy Craig — pres, menutrinfo.com

Taking a step back from the new year-long extension in enforcement activation for menu labeling, brands need to give some thoughts to the road ahead and their…

4 mistakes killing your food cost margins

by Niall Keane — CEO of SynergySuite, SynergySuite

Every step of the food production process has to be watched carefully in order to control costs. A veteran restaurateur offers four potential mistakes that can…

Want to grow your brand? Know the 3 Cs

by Elizabeth Friend — Strategy Analyst, Euromonitor International

China, chicken and coffee are three factors driving growth and profit in the current foodservice industry, according to Euromonitor International colleague and…

How digital drive thru menu boards can boost QSR sales up to 8 percent

by Daniel Waldron — Copywriter, Armagard Limited

Digital menu boards at the drive thru offer the complete package and an excellent ROI, with QSRs recouping their investment between 9 and 18 months.

Employee bullying claims can bury your business

by Lindsay Ayers — Attorney, CDF

It can happen under the surface of face-to-face employee interactions, but it's still brutal and even can end up in a lost life, particularly in the stressful…

10 reasons to attend the 2017 ICX Summit

by Christopher Hall — w, t

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Wendy's twitter-mania: Is brand 'character assassination' a dead end?

by S.A. Whitehead — Food Editor, Net World Media Group

There has long been a credo in advertising that great brands don't denigrate, they differentiate since some argue that when chains start taking shots at each…