Chick-fil-A sues 16 poultry processors for price-fixing

Sixteen chicken processors are named in a federal price-fixing suit filed in Chicago.

Chick-fil-A expands online ordering on website

November 13, 2020

It's only for pickup orders at present, but Chick-fil-A this week expanded online ordering to include individual orders on its website, chick-fil-a.com…

Chick-fil-A gets saucy: Rolls out retail sauces

October 22, 2020

Chick-fil-A announced today that bottles of its signature sauces will soon be available for purchase at retailers nationwide, with all royalties from sauces…

Chick-fil-A tests pimento cheese chicken sandwich

September 15, 2020

Chick-Fil-A is dipping into an old Southern favorite flavor of pimento cheese in the Honey Pepper Pimento Chicken Cheese sandwich it's testing in select…

Chick-fil-A adds coffee blend to menu, intros brownie LTO

September 10, 2020

Chick-fil-A is adding a new blend of specialty-grade Thrive Farmers coffee to it syear-round menu, which the brand is augmenting for a limited time with a…

Chick-fil-A CEO says most whites 'oblivious' to racism, must repent for it

June 19, 2020

Chick-fil-A CEO Dan Cathy spoke out about racism, recently, imploring "white Christians" to repent for racism and fight for their black "brothers and sisters,…

Checkers & Rally's enter 'Mother Cruncher' in fast food chicken sandwich fray

June 8, 2020

Dubbed the "Mother Cruncher," Checkers & Rally's is clearly placing the emphasis on crispiness in its new chicken sandwich entry into the chicken sandwich…

Nearly a year after chicken sandwich wars, a major QSR claim to fame comes out of the coop

by S.A. Whitehead — Food Editor, Net World Media Group

Burgers and fries have always been the instant word associations with QSRs, but now, almost one year after last August's storied chicken sandwich wars, that…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

Early QSR reopening data shows quick 'bounce-back' potential

May 5, 2020

Early data about foot traffic in the handful of states nationally that have fully or partially reopened restaurants over the past week, shows encouraging news…

Chick-fil-A locations encourage mobile, card payments over cash

April 15, 2020

A number of Chick-fil-A locations have stopped accepting cash or are encouraging customers to use alternate payment methods, as the restaurant chain takes a…

Trump to restaurant CEOs: 'You’re really going to like what we’re doing'

March 18, 2020

Leaders of some of the biggest names in the QSR and fast casual industries spoke with President Donald Trump Tuesday about their struggles to keep their…

Chick-fil-A among brands that closed dine-in

March 16, 2020

In the midst of the pandemic, Chick-fil-A also said it is temporarily closing dining room seating to help limit person-to-person contact of COVID-19. The brand…

Four Corners Property Trust acquires 2 South Carolina Chick-fil-A, Chipotle locations

March 4, 2020

Real estate investment trust Four Corners Property Trust has acquired a Chick-Fil-A outlet, as well as a Chipotle location in South Carolina, for a combined…

How QSRs can create ad formulas that change consumer behavior

by Antonio Tomarchio — Founder and CEO, Cuebiq

Determining whether your marketing is actually motivating QSR visits has always been a bit of a muddled mess. But improved AI-powered algorithms can now…

QSRs say 'XO, XO' during Valentine's Week

by S.A. Whitehead — Food Editor, Net World Media Group

When plucking the petals off the "loves me, loves me not" daisy, QSRs have definitely landed on "loves me," with a bevy of offerings this Valentine's Week…

Chick-fil-A tests trimmed-down menu in Arizona, Charlotte

January 3, 2020

Pulling out complexity, while putting in spice is Chipotle's mission at its stores in Charlotte, North Carolina and the entire state of Arizona, which the…

What wowed QSRweb readers in 2019

by S.A. Whitehead — Food Editor, Net World Media Group

From major C-suite changes at major QSRs, to everything and anything about the delivery game in quick-service, the top stories "of the year that was" on…

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Chick-fil-A wins, QSRs win bigger in most-loved brands report

December 9, 2019

Chick-fil-A may sometimes have controversy, but they also have very devoted customers, as is evidenced in Savanta's Top 100 Most Loved US Eating Out Brands…