QSRs say 'XO, XO' during Valentine's Week

by S.A. Whitehead — Food Editor, Net World Media Group

When plucking the petals off the "loves me, loves me not" daisy, QSRs have definitely landed on "loves me," with a bevy of offerings this Valentine's Week…

Chick-fil-A tests trimmed-down menu in Arizona, Charlotte

January 3, 2020

Pulling out complexity, while putting in spice is Chipotle's mission at its stores in Charlotte, North Carolina and the entire state of Arizona, which the…

What wowed QSRweb readers in 2019

by S.A. Whitehead — Food Editor, Net World Media Group

From major C-suite changes at major QSRs, to everything and anything about the delivery game in quick-service, the top stories "of the year that was" on…

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Chick-fil-A wins, QSRs win bigger in most-loved brands report

December 9, 2019

Chick-fil-A may sometimes have controversy, but they also have very devoted customers, as is evidenced in Savanta's Top 100 Most Loved US Eating Out Brands…

QSR end-of-year campaigns roll out red (+ green) carpet for customers

by S.A. Whitehead — Food Editor, Net World Media Group

From white-bearded nutcrackers to coffee-scented candles, QSRs are whispering sweet little nothings into their customers' ears this time of year in the form of…

Chick-fil-A holiday campaign emphasizes a gift few have enough of

November 27, 2019

This holiday season, Chick-fil-A is honing in on the one thing nobody has these days — time — to star in its holiday campaign that encourages people to wrap up…

Chick-fil-A ends donations to 2 Christian anti-same-sex marriage groups, begins new philanthropic focus

by S.A. Whitehead — Food Editor, Net World Media Group

Days after protests against the presence of Chick-fil-A's food truck at an Oregon high school's football games, the brand's foundation cuts funding to two anti…

Wendy's returning to UK, even as Chick-fil-A closes first store there

October 22, 2019

Wendy's will put both an international headquarters operation and up to 20 stores in the U.K., beginning with the first location in the next 1-1 1/2 years…

Chick-fil-A calls up dine-in mobile ordering nationwide

October 17, 2019

Chick-fil-A said it's eliminating the need to stand in line or order at the counter for its in-restaurant guests by introducing dine-in mobile ordering at…

Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs

With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…

Chick-fil-A packaging soon to promote antibiotic-free chicken

September 12, 2019

Chick-fil-A said after it reached a goal of eliminating the use of chicken raised with antibiotics in its 2,400-plus U.S. restaurants in May, it will start in…

Popeyes' golden opportunity after Great 2019 Chicken Sandwich War

As the dust settles on The Great Chicken Sandwich War of 2019, the head-to-head battle between Popeyes and Chick-fil-A may end up going down as among the most…

Chick-fil-A customers may not 'rest' on Sundays ... but they do sit down

August 23, 2019

Ever wondered where Chick-fil-A diehards go on Sunday when the QSR is closed? Customer analytics company, Buxton did, so the company used its Live Mobile…

KFC fires latest salvo in Mac 'n' Cheese wars

August 22, 2019

That humble and oh-so-American dish of macaroni-and-cheese is shaping up as the unlikely battlefront for the latest QSR menu wars. KFC announced that starting…

Chick-fil-A, Dunkin' wrestle customers' hearts from Starbucks

August 15, 2019

Move over Starbucks, Americans now say a chicken has their heart according to the largest brand intimacy study that found Chick-fil-A is ranks first for…

Chick-fil-A adds 1st permanent menu side since 2016 + frosted coffee LTO

August 12, 2019

With its powerful showing at the top of U.S. consumers fast food choices, Chick-fil-A today announced its first major new permanent menu side item addition in…

Chick-fil-A, In-N-Out, Krispy Kreme lead study's best QSR rankings

A 2019 QSR study culled from the responses of more than 7,600 consumers kept favored West Coast brand, In-N-Out at the top of the nation's burger brands.

Delivery is driving restaurant industry growth, but that growth is slowing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…

McDonald's US owners: Give us 'premium' chicken sandwich, drop dollar drinks

July 10, 2019

"A chicken sandwich at McDonald's should be our top priority." That was the word from the board of a group of independent U.S. McDonald's franchisees. The…