QSR end-of-year campaigns roll out red (+ green) carpet for customers

by S.A. Whitehead — Food Editor, Net World Media Group

From white-bearded nutcrackers to coffee-scented candles, QSRs are whispering sweet little nothings into their customers' ears this time of year in the form of…

Chick-fil-A holiday campaign emphasizes a gift few have enough of

November 27, 2019

This holiday season, Chick-fil-A is honing in on the one thing nobody has these days — time — to star in its holiday campaign that encourages people to wrap up…

Chick-fil-A ends donations to 2 Christian anti-same-sex marriage groups, begins new philanthropic focus

by S.A. Whitehead — Food Editor, Net World Media Group

Days after protests against the presence of Chick-fil-A's food truck at an Oregon high school's football games, the brand's foundation cuts funding to two anti…

Wendy's returning to UK, even as Chick-fil-A closes first store there

October 22, 2019

Wendy's will put both an international headquarters operation and up to 20 stores in the U.K., beginning with the first location in the next 1-1 1/2 years…

Chick-fil-A calls up dine-in mobile ordering nationwide

October 17, 2019

Chick-fil-A said it's eliminating the need to stand in line or order at the counter for its in-restaurant guests by introducing dine-in mobile ordering at…

Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs

With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…

Chick-fil-A packaging soon to promote antibiotic-free chicken

September 12, 2019

Chick-fil-A said after it reached a goal of eliminating the use of chicken raised with antibiotics in its 2,400-plus U.S. restaurants in May, it will start in…

Popeyes' golden opportunity after Great 2019 Chicken Sandwich War

As the dust settles on The Great Chicken Sandwich War of 2019, the head-to-head battle between Popeyes and Chick-fil-A may end up going down as among the most…

Chick-fil-A customers may not 'rest' on Sundays ... but they do sit down

August 23, 2019

Ever wondered where Chick-fil-A diehards go on Sunday when the QSR is closed? Customer analytics company, Buxton did, so the company used its Live Mobile…

KFC fires latest salvo in Mac 'n' Cheese wars

August 22, 2019

That humble and oh-so-American dish of macaroni-and-cheese is shaping up as the unlikely battlefront for the latest QSR menu wars. KFC announced that starting…

Chick-fil-A, Dunkin' wrestle customers' hearts from Starbucks

August 15, 2019

Move over Starbucks, Americans now say a chicken has their heart according to the largest brand intimacy study that found Chick-fil-A is ranks first for…

Chick-fil-A adds 1st permanent menu side since 2016 + frosted coffee LTO

August 12, 2019

With its powerful showing at the top of U.S. consumers fast food choices, Chick-fil-A today announced its first major new permanent menu side item addition in…

Chick-fil-A, In-N-Out, Krispy Kreme lead study's best QSR rankings

A 2019 QSR study culled from the responses of more than 7,600 consumers kept favored West Coast brand, In-N-Out at the top of the nation's burger brands.

Delivery is driving restaurant industry growth, but that growth is slowing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…

McDonald's US owners: Give us 'premium' chicken sandwich, drop dollar drinks

July 10, 2019

"A chicken sandwich at McDonald's should be our top priority." That was the word from the board of a group of independent U.S. McDonald's franchisees. The…

In-N-Out, Raising Cane's, Chick-fil-A CEOs on GlassDoor's Employees' Choice Top 100 list

June 20, 2019

Three fast food CEOs made the list of Glassdoor's 2019 Employees' Choice Top 100 CEOs, including In-N-Out CEO Lynsi Snyder at the No. 3 spot, with a 99…

From Chick-fil-A to Mongolian stir-fry: Rethinking the remodel for limited-service franchises

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When introducing a remodel, franchise organizations need to have a plan that includes soliciting input from franchisees as well as keeping employees informed…

Chick-fil-A gets frosted for spring

March 14, 2019

On Monday, March 18, Chick-fil-A goes from St. Patrick's Day green to frosty spring-inspired citrus with the introduction of its Frosted Key Lime offering with…

Chick-fil-A, McDonald's star at 2nd White House athletes QSR feast

March 5, 2019

Chick-fil-A and McDonald's assumed the starring role in the second White House QSR-based meal for winning athletes Monday afternoon. President Donald Trump…

Chick-fil-A big winner in Technomic chain report

March 1, 2019

Technomic said this week that Chick-fil-A surpassed sales at both Wendy's and Burger King last year, elevating the chicken chain to the fifth highest spot in…