Nearly a year after chicken sandwich wars, a major QSR claim to fame comes out of the coop

by S.A. Whitehead — Food Editor, Net World Media Group

Burgers and fries have always been the instant word associations with QSRs, but now, almost one year after last August's storied chicken sandwich wars, that…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

Early QSR reopening data shows quick 'bounce-back' potential

May 5, 2020

Early data about foot traffic in the handful of states nationally that have fully or partially reopened restaurants over the past week, shows encouraging news…

Chick-fil-A locations encourage mobile, card payments over cash

April 15, 2020

A number of Chick-fil-A locations have stopped accepting cash or are encouraging customers to use alternate payment methods, as the restaurant chain takes a…

Trump to restaurant CEOs: 'You’re really going to like what we’re doing'

March 18, 2020

Leaders of some of the biggest names in the QSR and fast casual industries spoke with President Donald Trump Tuesday about their struggles to keep their…

Chick-fil-A among brands that closed dine-in

March 16, 2020

In the midst of the pandemic, Chick-fil-A also said it is temporarily closing dining room seating to help limit person-to-person contact of COVID-19. The brand…

Four Corners Property Trust acquires 2 South Carolina Chick-fil-A, Chipotle locations

March 4, 2020

Real estate investment trust Four Corners Property Trust has acquired a Chick-Fil-A outlet, as well as a Chipotle location in South Carolina, for a combined…

How QSRs can create ad formulas that change consumer behavior

by Antonio Tomarchio — Founder and CEO, Cuebiq

Determining whether your marketing is actually motivating QSR visits has always been a bit of a muddled mess. But improved AI-powered algorithms can now…

QSRs say 'XO, XO' during Valentine's Week

by S.A. Whitehead — Food Editor, Net World Media Group

When plucking the petals off the "loves me, loves me not" daisy, QSRs have definitely landed on "loves me," with a bevy of offerings this Valentine's Week…

Chick-fil-A tests trimmed-down menu in Arizona, Charlotte

January 3, 2020

Pulling out complexity, while putting in spice is Chipotle's mission at its stores in Charlotte, North Carolina and the entire state of Arizona, which the…

What wowed QSRweb readers in 2019

by S.A. Whitehead — Food Editor, Net World Media Group

From major C-suite changes at major QSRs, to everything and anything about the delivery game in quick-service, the top stories "of the year that was" on…

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Chick-fil-A wins, QSRs win bigger in most-loved brands report

December 9, 2019

Chick-fil-A may sometimes have controversy, but they also have very devoted customers, as is evidenced in Savanta's Top 100 Most Loved US Eating Out Brands…

QSR end-of-year campaigns roll out red (+ green) carpet for customers

by S.A. Whitehead — Food Editor, Net World Media Group

From white-bearded nutcrackers to coffee-scented candles, QSRs are whispering sweet little nothings into their customers' ears this time of year in the form of…

Chick-fil-A holiday campaign emphasizes a gift few have enough of

November 27, 2019

This holiday season, Chick-fil-A is honing in on the one thing nobody has these days — time — to star in its holiday campaign that encourages people to wrap up…

Chick-fil-A ends donations to 2 Christian anti-same-sex marriage groups, begins new philanthropic focus

by S.A. Whitehead — Food Editor, Net World Media Group

Days after protests against the presence of Chick-fil-A's food truck at an Oregon high school's football games, the brand's foundation cuts funding to two anti…

Wendy's returning to UK, even as Chick-fil-A closes first store there

October 22, 2019

Wendy's will put both an international headquarters operation and up to 20 stores in the U.K., beginning with the first location in the next 1-1 1/2 years…

Chick-fil-A calls up dine-in mobile ordering nationwide

October 17, 2019

Chick-fil-A said it's eliminating the need to stand in line or order at the counter for its in-restaurant guests by introducing dine-in mobile ordering at…

Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs

With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…

Chick-fil-A packaging soon to promote antibiotic-free chicken

September 12, 2019

Chick-fil-A said after it reached a goal of eliminating the use of chicken raised with antibiotics in its 2,400-plus U.S. restaurants in May, it will start in…