What's behind the Great QSR Store Reface

by S.A. Whitehead — Food Editor, Net World Media Group

No need to tell Americans change is afoot as all they need do is take a look at some of their favorite local drive-thrus. But the changes happening in QSR…

POS as brand-saver: 1 restaurateur's story

by S.A. Whitehead — Food Editor, Net World Media Group

Playing in the hyper-competitive pizza restaurant business has induced an even greater case of white-knuckled persistence over the course of the last year, but…

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Restaurateurs: American Rescue Plan is beacon of hope

by S.A. Whitehead — Food Editor, Net World Media Group

With today's presidential signature on the nearly $2 trillion American Rescue Plan stimulus, a collective sigh of relief is being heard from restaurateurs…

Has food become secondary to foodservice?

by S.A. Whitehead — Food Editor, Net World Media Group

Being a restaurant customer today involves many considerations beyond just the food itself. In fact, at least one group of forecasters said the food is…

A&W: An unusual form of ownership doing unusually well

by S.A. Whitehead — Food Editor, Net World Media Group

Franchisee-ownership of a brand may be rare, but one QSR that has operated under that structure for most of the last 10 years, is proof that it can be…

'Movin' on up': The gifts of the 3rd- to 1st-party ordering shift

by S.A. Whitehead — Food Editor, Net World Media Group

What kind of benefits do brands realize when they shift to or just add first-party ordering?

From doughnut shop 'I do's' to pink burger buns, 'Love' has struck the QSR

by S.A. Whitehead — Food Editor, Net World Media Group

This Valentine's Day quick-service restaurants extend their versions of love in the fast lane.

Church's Chicken: A lesson in what happens when leaders listen

by S.A. Whitehead — Food Editor, Net World Media Group

February 9, 2021

Listen and learn is a familiar term to most of us, but Church's CEO Joe Christina has truly internalized that maxim by making it a guiding principle of his…

Golden Chick's money-saving move into modular store construction

by S.A. Whitehead — Food Editor, Net World Media Group

In about a month, Golden Chick will open the doors on its first store created entirely through modular design and construction, but it certainly won't be the…

Wendy's breakfast at 1 year: A QSR contortionist's story

by S.A. Whitehead — Food Editor, Net World Media Group

All QSRs have had to do some maneuvering to adjust the realities of restaurant life during a pandemic. But the brand acrobatics have been particularly…

Free webinar: How restaurants can use AI to become more agile

by S.A. Whitehead — Food Editor, Net World Media Group

In a pandemic-stricken restaurant environment, staying nimble means staying in business. And for QSRs, AI and machine learning is proving to be one of the best…

'The 10-year prototype is dead,' plus other 2021 QSR predictions

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant vendors give their takes on how quick-service operation is changing and what that means for restaurant leaders.

&pizza president after DC melee: 'There's a lot to process'

by S.A. Whitehead — Food Editor, Net World Media Group

The melee in the U.S. Capital Wednesday touched everyone, particularly businesses like &pizza that are based in Washington, D.C.

2021 'Year of the Chicken' continues with KFC US sandwich launch

by S.A. Whitehead — Food Editor, Net World Media Group

KFC is putting its claws into the ring (along with some pickles) in the battle for supremacy in the fabled chicken sandwich wars.

McDonald's chicken strategy: Not just a sandwich, an entire platform

by S.A. Whitehead — Food Editor, Net World Media Group

When McDonald's officially starts selling its Crispy Chicken Sandwich in late February, it's not only responding to the pleas of franchisees over the last year…

QSR execs reveal how COVID-19 has changed leadership styles

by S.A. Whitehead — Food Editor, Net World Media Group

The last pandemic-stricken year has levied a literal cascade of slings and arrows at QSR leaders, which has seriously altered the way they are doing their…

Taco Bell, A&W CEOs among those sharing 2020 lessons learned

by S.A. Whitehead — Food Editor, Net World Media Group

Granted, there's not much to love, let alone like about 2020 in the restaurant universe or elsewhere. But under the heading of pain so often bringing gain, we…

Is your restaurant technology ready for 2021?

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs learned a lot about the potentially business-saving qualities of restaurant tech in 2020, as the pandemic forced brands to find ways to still…

How's your restaurant's cookie supply chain?

by S.A. Whitehead — Food Editor, Net World Media Group

How's your cookie jar? Might want to look as you might be running a little low.

From family-only to franchising: Southern Classic moves on out

by S.A. Whitehead — Food Editor, Net World Media Group

Southern Classic Chicken begins franchising, with an all-in attitude for off-premise eating.