Jack in the Box taps Dawn Hooper as CFO

June 5, 2025

Jack in the Box has permanently brought on Dawn Hooper as its CFO. Hooper previously served as interim principal financial offer for the brand from Aug. 202…

Botrista blends tech, flavor in new beverage line

Botrista launches automated beverage platform.

Presented by Botrista Inc.

Toast commits $5M to combat food insecurity

June 4, 2025

Toast Inc. announced Wednesday a $5 million philanthropic commitment over the next five years to combat global food insecurity, beginning with a U.S.

Papa Murphy's offers pizzas for $8.99 this summer

June 4, 2025

Papa Murphy's Take 'n' Bake Pizza is offering a limited-time offer featuring select Cheese, Pepperoni, Veggie or Meat pizzas on Thin or Original crust for just…

Jack in the Box partners with recording artist T-Pain for late-night Gaming Munchie Meal

June 4, 2025

Grammy-winning recording artist T-Pain has partnered with Jack in the Box to introduce the T-Pain Munchie Meal, according to a press release.

The future of QSR design: Hygiene, Efficiency

by Esperanza Carrion — Vice President & General Manager of Sani Professional, Sani Professional

Customers demand proper hygiene for QSRs. Sani answers this demand with wipes.

Presented by SANI PROFESSIONAL

Little Caesars Love Kitchen celebrates 40 years, 4M guests

June 3, 2025

The Little Caesars Love Kitchen recently celebrated its 40th year of service in its hometown of Detroit by providing hot pizza slices to thousands of people in…

From Founder to franchisee: How Chronic Tacos built a Brand still breaking through

In this episode of Founderology, I sit down with Randy Wyner, Founder and franchisor of Chronic Tacos, and Caleb Walker, multi-unit franchisee and…

Dunkin' partners with 'cultural tastemaker' Paige DeSorbo on Pink Spritz Refresher

June 3, 2025

Dunkin' has partnered with Paige DeSorbo, known for podcast Giggly Squad and Bravo's "Summer House" for a new drink. The Pink Spritz Refresher is a fizzy…

Five Guys and CloudKitchens Launch New Partnership

Starting June 3rd, Five Guys will be serving their handcrafted burgers and fries in a ghost kitchen in San Francisco, CA.

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…

How to keep profits high under pressure

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Struggling with high restaurant costs? A panel at the Fast Casual Executive Summit will offer tips on how to maintain profitability.

Last call: Nominations closing soon for 2025 Perfect Pitch

June 2, 2025

Nominations close June 8.

Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Networld Media Group

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

Lee's Famous Recipe Chicken opens in Upper Sandusky, Ohio

May 30, 2025

Lee's Famous Recipe Chicken will open its latest restaurant in Upper Sandusky, Ohio, today, May 30th. The location is under the helm of Ryan and Wanda Hoehn.

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

The anatomy of a successful employee experience

Learn practical ways to design an employee experience that improves culture, loyalty, and performance. Read our guide to see how intentional employee…

Presented by Service Management Group