News & Media
Now accepting entries for 2021 ICXA Elevate Awards
by David Drain
The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…
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Subway standardizes universal payment solution with multi-country rollout
by Pat Shea — Editor, NetworldMedia
Finding a universal payment solution that can work for a company with 42,500 restaurants, owned by nearly 21,000 franchisees, can be a tall order. But…
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A New Way to Work With Third-Party Partners
Many restaurants have chosen to use strictly in-store drivers, while others have chosen to rely on third-party providers. 2021 is ripe for a hybrid trend to…
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Chow(der) down at Yoshinoya
February 23, 2021
Yoshinoya Japanese Kitchen is not only introducing Grilled Tilapia and Sweet Chili Shrimp bowls in time for Lent but is also honoring National Clam Chowder Day…
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Chick-fil-A scoring big in Chicken Sandwich Wars ... for now
Today's question for readers: Are we tired of hearing about chicken sandwiches yet? Of course not.
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Black McDonald's franchisees take protest to chain's HQ doorstep
February 23, 2021
A pair of Tennessee Black franchisees took their allegations of discrimination against McDonald's straight to the chain's corporate headquarters in Chicago's…
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Church's Chicken taps Qu to refresh tech stack
February 23, 2021
Atlanta-based Church's Chicken has partnered with Qu to help power its digital transformation initiative, which is not only modernizing the brand's corporate…
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Church’s Chicken® Selects Qu to Power its Global Technology Stack Refresh
Church’s Chicken®, the iconic down home chicken chain founded in 1952, has selected Qu as its enterprise POS partner, powering unified omni-channel ordering…
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SBA to have exclusive PPP loan application for small firms
February 22, 2021
Businesses with less than 20 employees can apply for coronavirus relief for 14 days starting Wednesday, according to a report in The Wall Street Journal.
read nowSubway names former Dunkin' exec to top development post
February 22, 2021
Subway has named a former Dunkin' development leader, Steve Rafferty, as its senior vice president of Development for North America, a news release said.
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The chicken fight continues ... Taco Bell enters the ring
February 22, 2021
The QSR Chicken Wars are heading into taco territory with Taco Bell debuting a Crispy Chicken Sandwich Taco on March 11 in Nashville, Tennessee, and Charlotte…
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Middleby expands executive team
February 19, 2021
The Middleby Corp., a foodservice equipment manufacturer, has expanded its executive team with the following appointments, according to a press release:.
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Del Taco opens 10th Bakersfield, California store
February 19, 2021
Del Taco is opening a central California store on Stockdale Highway in the River Oaks area of Bakersfield, marking the area's 10 locations, a news release said.
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How cleaner QSR air keeps customers coming back
by Todd DeMonte
COVID-19 has ushered in a new and completely unseen enemy for QSR operators in airborne pathogens, which customers fully expect operators to do something about…
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Jesse Jackson concerned with how McDonald's treats Black franchisees
February 18, 2021
Longtime political activist and former presidential candidate Jesse Jackson, 79, said today he was going to be in touch with McDonald's leadership regarding…
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Webinar explores how to use text message marketing
February 18, 2021
Text messaging is one of the hottest ways to market a foodservice brand, which explains why a recent webinar hosted by VIPinsiders and RepeatMD drew a record…
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McDonald's speaks on diversity, equity, inclusion efforts
February 18, 2021
In the same week that one of McDonald's largest Black franchisees filed a civil rights suit against it alleging that the company has shown systemic racial bias…
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Jack in the Box Q1 outpaces analysts' estimates
February 18, 2021
Jack in the Box not only managed to come out of another quarter with earnings that beat analysts' estimates, but also grew its companywide quarter-year over…
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Wendy's adds some pop to chicken wars
February 18, 2021
Wendy's is using jalapenos to punch up its latest permanent poultry menu offerings — the Jalapeno Popper Chicken Sandwich and salad.
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