Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.

Slim Chickens caters to football fans' food demands

by S.A. Whitehead — Food Editor, Net World Media Group

There may be no greater test of the success of a catering program than a fanatic football fan, who's been guzzling suds and suddenly becomes hungry. Party…

Subway promotes VP to top tech position

October 11, 2017

Subway has promoted its Marketing Technology Vice President Carissa Ganelli to chief digital officer, a news release said. Ganelli will now lead the brand's…

Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

Note to McDonald's: Never underestimate a manic fanbase

October 9, 2017

Take one hit television show; combine a rabid fanbase with a major fast food brand and some heavy-duty Disney nostalgia, and voila, you have the makings of…

Employees wandering away? 5 sure-fire actions to take now

To stay successful, you must ensure your employees are happy or they will look elsewhere. So what then, are the driving motivators for employees to change…

High-touch leadership: The silver bullet in a high-tech QSR world

by Bobby Shaw — President, Bobby Shaw Consulting

I love technology as much anyone, and firmly believe that it's an accelerator that not only drives sales and traffic, but also helps to develop great people.

IBM, food distributor partnership boosts delivery efficiency, safety

October 6, 2017

A new tech provider-food distributor partnership uses IoT to improve not only deliveries, but also overall restaurant operational efficiency. The results could…

HR people say predictive analytics work, they just don't have them

October 5, 2017

The predictive analytics firm OutMatch recently surveyed HR professionals about the value of using predictive analytics in hiring employees and then helping…

Jared Fogle's wife's suit against Subway dismissed: Wrong state

October 5, 2017

The suit that the former wife of Subway's ex-pitchman, Jared Fogle, filed against the parent company Doctor's Associates and two other related entities will…

Krystal proves hurricane response plans help

by S.A. Whitehead — Food Editor, Net World Media Group

Many QSR chains lack hurricane response plans, citing the unique challenge that each storm presents. Not so though for Krystal, whose thorough hurricane…

Go green AND go home: Postmates expands emissions-free deliveries

October 4, 2017

Few, if any, current trends in the foodservice realm can top delivery and sustainable operations. Enter, the on-demand network  PostMates, which has expanded…

Restaurant cooks and baristas tops in US wage growth in September

October 4, 2017

The latest annual year-over-year wage growth report is out for September, showing continued snail's pace growth in wages overall, but also indicating that…

Captain D's promotes veteran employee to director of ops

October 3, 2017

Captain D's is putting a veteran of the brand, who started at the company at age16, in one of its top operations jobs, a company news release said. Summer Sims…

TA Restaurant Group opens 9th Arby's, dives deeper into nonproprietary brands

October 3, 2017

The TA Restaurant Group is building on its base of Arby's outlets at its TravelCenters, opening its ninth location of the chain. The 40-seat restaurant off…

Dunkin' Donuts franchise sues food truck maker for $2.2M

October 3, 2017

A San Diego, California, Dunkin' Donuts franchise is suing a Rochester, New York-based food truck manufacturer, M Design Vehicles, claiming the manufacturer…

Key QSR delivery take-outs from wider world of retail ecommerce

The growth of third-party delivery services both threatens and provides opportunities for the dramatically changing QSR industry. But the good news is that…

5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Restaurants need to cement their brand with consumers now — and that means utilizing rich, mobile technology that can bring experiences similar to those of…

EEOC sues Whataburger over 'directive to hire only white applicants'

September 28, 2017

The U.S. Equal Employment Opportunity Commission charged in a lawsuit it filed last week that Whataburger Restaurants LLC violated federal law when it…

Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…