Future of ghost kitchens not just smarter, it’s tastier

by Buck Jordan

Ghost kitchens allow brands to test innovations without risk. Buck Jordan, founder & CEO of Wavemaker Labs, believes ghost kitchens provide 24/7 opportunities…

Wendy's, Popeyes execs to discuss menu updates at 1-day virtual seminar

Amy Alarcon, vice president of culinary innovation at Popeyes Louisiana Chicken, and John Li, vice president of culinary innovation of Wendy’s, will discuss…

Multi-unit franchisees to re-introduce A&W to Arnold, Missouri

September 23, 2021

A&W is returning to Arnold, Missouri. With plans to open by mid-October, the new location will be owned by Jim Sprick and Jim Sill. The pair previously…

Franchise experts offer insight, best practices for attaining success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Four franchise industry leaders shared tips, insight and best practices for achieving success as a franchise and franchisee at the 2021 Restaurant Franchising…

Sabir Sami promoted to KFC division CEO

September 22, 2021

Yum! Brands, Inc. has announced the promotion of Sabir Sami to KFC division CEO, effective January 1, 2022. Sami, a 12-year veteran of the company, who…

U.S. restaurants continue gradual recovery, dine-in still down

September 21, 2021

Despite inclement weather and the delta variant spread, consumer online and physical restaurant visits continue to recover from last year's steep declines.

Odd Burger to open in Waterloo, Ontario

September 21, 2021

Odd Burger will open a Waterloo, Ontario, Canada, location on Sept. 29. The company recently finished construction on the 1,021-square-foot store, according to…

Wetzel's Pretzels partners with Phillips 66

September 21, 2021

Wetzel's Pretzels has announced a franchise opportunity with the Phillips 66 family of brands, according to a press release. The Wetzel's and Phillips 6…

Andy's Frozen Custard is all about quality and complex simplicity

by Mandy Wolf Detwiler — Editor, Networld Media Group

Andy's Frozen Custard, which operates 100 stores, follows an operational philosophy of 'complex simplicity' and it's proven key to making the brand a standout…

Retailers challenged by ‘ghosting’ employees

September 21, 2021

The advent and continuation of the coronavirus has made hiring and retaining employees a tough challenge for all businesses big and small, and now a new trend…

Burger King enters crypto game to celebrate new meals

September 21, 2021

To continue the hype around the Burger King Keep It Real Meals, Burger King is partnering with NFT marketplace Sweet to deliver digital collectibles via…

Many QSR customers not happy with drive-thrus, would welcome automation

September 21, 2021

More than half of Americans, 65%, who visited QSRs in the last six months have had an unpleasant drive-thru experience, according to a Harris Poll survey…

Jack in the Box opens in Houston

September 21, 2021

Jack in the Box has opened in Houston. The location marks the 90th for franchise group HV Restaurants, led by partners Manny Colorado and Mohammed Ahmed. The…

McDonald's Happy Meals to transition to sustainable plastics, fibers by 2025

September 21, 2021

McDonald's will offer more sustainable Happy Meal toys, according to a CNBC report, and the company pledges to reduce its plastic in Happy Meal toys offers by…

Krispy Kreme celebrates World Gratitude Day with BOGO offer

September 21, 2021

Today is World Gratitude Day, and Krispy Kreme is celebrating by offering a buy one, get one free promo for the entire week, according to a press release.

Subway sales up following historic brand refresh

September 21, 2021

Subway's Eat Fresh Refresh campaign, which featured its biggest menu changes, is also playing a major role in its sales momentum since the start of 2021…

McDonald’s to add assistive technology for blind customers to all US company-owned stores

September 20, 2021

McDonald's will add assistive technology for blind customers at all company-owned restaurants in the U.S. by the end of this year, according to a report in The…

Global food service industry to reach $4.1T by 2026

September 20, 2021

Amid the COVID-19 crisis, the global market for food service industry, which was $3.5 trillion in 2020, is hit $4.1 trillion by 2026, according to a Global…

Need to renegotiate your lease? Expert weighs in

The restaurant industry continues to face significant challenges as states and regions continue with restrictions to address the coronavirus pandemic. In…

Peerless upgrades outdoor digital menu boards

September 20, 2021

Peerless-AV, a designer and manufacturer of AV solutions and accessories, has launched an upgrade of its outdoor digital menu boards, designed to support…