Dippin’ Dots, Doc Popcorn debuting NYC flagship store

February 25, 2021

Dippin' Dots, a flash-frozen beaded ice cream treat, and Doc Popcorn fresh-popped, kettle-cooked popcorn will be available in a co-branded flagship store…

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

McDonald's, Sift partner on international mobile ordering

February 24, 2021

McDonald's has partnered with digital trust and safety provider, Sift, to safeguard and streamline the customer experience on the QSR's mobile app in select…

Dutch Bros Coffee launches mobile app

February 24, 2021

Dutch Bros Coffee, based in Grants Pass, Oregon. announced the launch of its mobile app, an easy way for customers to pay for their coffee, earn points and…

Roy Rogers deploys CX improvement tech

February 24, 2021

Roy Rogers has signed on with customer experience company, Tattle, to use its operational improvement technology in all 40-plus locations, according to a news…

Nathan's Famous expands NY Cheesesteak menu

February 24, 2021

Nathan's Famous said adding NY Cheesesteak by Pat LaFrieda to the menu nearly two years ago went over so well with customers that the chain was debuting two…

Little Caesars promotes SVP to COO

February 24, 2021

Little Caesars Pizza has promoted its senior vice president of international, Paula Vissing, to the newly created COO's post, where she will oversee worldwide…

Wendy's boosts quarterly dividend increase 29%

February 24, 2021

The Wendy's Company board authorized a 29% increase in the QSR's quarterly cash dividend rate, taking it from 7 cents to 9 cents per share, according to a news…

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Subway standardizes universal payment solution with multi-country rollout

by Pat Shea — Editor, NetworldMedia

Finding a universal payment solution that can work for a company with 42,500 restaurants, owned by nearly 21,000 franchisees, can be a tall order. But…

Chow(der) down at Yoshinoya

February 23, 2021

Yoshinoya Japanese Kitchen is not only introducing Grilled Tilapia and Sweet Chili Shrimp bowls in time for Lent but is also honoring National Clam Chowder Day…

Chick-fil-A scoring big in Chicken Sandwich Wars ... for now

Today's question for readers: Are we tired of hearing about chicken sandwiches yet? Of course not.

Black McDonald's franchisees take protest to chain's HQ doorstep

February 23, 2021

A pair of Tennessee Black franchisees took their allegations of discrimination against McDonald's straight to the chain's corporate headquarters in Chicago's…

Church's Chicken taps Qu to refresh tech stack

February 23, 2021

Atlanta-based Church's Chicken has partnered with Qu to help power its digital transformation initiative, which is not only modernizing the brand's corporate…

SBA to have exclusive PPP loan application for small firms

February 22, 2021

Businesses with less than 20 employees can apply for coronavirus relief for 14 days starting Wednesday, according to a report in The Wall Street Journal.

Subway names former Dunkin' exec to top development post

February 22, 2021

Subway has named a former Dunkin' development leader, Steve Rafferty, as its senior vice president of Development for North America, a news release said.

The chicken fight continues ... Taco Bell enters the ring

February 22, 2021

The QSR Chicken Wars are heading into taco territory with Taco Bell debuting a Crispy Chicken Sandwich Taco on March 11 in Nashville, Tennessee, and Charlotte…

Middleby expands executive team

February 19, 2021

The Middleby Corp., a foodservice equipment manufacturer, has expanded its executive team with the following appointments, according to a press release:.

Del Taco opens 10th Bakersfield, California store

February 19, 2021

Del Taco is opening a central California store on Stockdale Highway in the River Oaks area of Bakersfield, marking the area's 10 locations, a news release said.

Popeyes gives McDonald's a chicken lickin'

It's getting awfully hot in the QSR chicken pot.