Suspended dining areas, triple drive-thru lanes move into Burger King next year

Burger King just landed a whopper of a store redesign that it said will begin being built next year.

Dunkin’ ranked as favorite packaged coffee

September 3, 2020

Dunkin' was ranked the country's top coffee according to the Harris Poll, per a USA Today report. The brand was among eight packaged coffees that rated above…

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

White Castle testing Mastercard AI-powered drive-thru platform

September 1, 2020

White Castle has partnered with Mastercard to launch an artificial intelligence solution that promises to take physical touch out of the drive-thru lanes.

Drive-thrus prove to be lifeline for restaurants

September 1, 2020

Drive-thru restaurants have been a lifeline for restaurants during the pandemic, according to The NPD Group, which found that drive-thru restaurant visits…

McDonald's 'categorically' denies lawsuit's discrimination claims

A suit filed Tuesday in federal court in Illinois alleged that McDonald's has systematically discriminated against Black franchisees for decades.

Taco Bell COO on navigating change: 'It's actually getting … more fun'

by S.A. Whitehead — Food Editor, Net World Media Group

Change is something every restaurateur has gotten a dose of this year, and Taco Bell Global COO Mike Grams said the brand is winning the adaptability game.

Yum China launches Hong Kong Stock Exchange public offering

August 31, 2020

Yum China Holdings Inc. is launching its Hong Kong public offering today, which a news release said forms part of the global offering of 41,910,700 new shares…

KFC US names equity, inclusion director

August 28, 2020

Kentucky Fried Chicken has named its former franchise business coach, John Mays, as KFC U.S. director of equity and inclusion. In the newly created role, Mays…

Church's Go Box targets family, value-based customers

August 28, 2020

Church's Chicken is aiming to box up the family, value-based meal business that has soared since the onset of the pandemic by launching the "Go Box."

Taco Bell rides 'Go Mobile' model to serve 1B drive-thru customers

by S.A. Whitehead — Food Editor, Net World Media Group

If there are a couple of things we've learned over the past half-year, it's that drive-thru and digital restaurant ordering are here to stay. In this interview…

Bruster's signs a dozen franchise deals this summer

August 27, 2020

Bruster's Real Ice Cream is on the move, after signing twice as many franchise agreements this summer as last for a total of 12 deals for future stores, a news…

Jeremiah's Italian Ice cools down central Texas

August 27, 2020

Florida-based Jeremiah's Italian Ice is opening a second Texas location, Sept. 1 in Temple on Green Hollow Drive, a news release said.

Krystal 'Qs up' Memphis-style sliders

August 27, 2020

Atlanta-based Krystal is proudly touting its regional culinary claim to fame with its latest LTO, Memphis BBQ sliders, available Aug. 31, according to a…

CORE appoints Sheila Bennett as executive director

August 26, 2020

Children of Restaurant Employees — CORE — a national non-profit organization that supports food and beverage service employees with children, has appointed…

Restaurant chain transaction decline on healthier track

August 26, 2020

Customer transaction declines at major restaurant chains improved in the week ending August 16, moving into single digits after 21 weeks of double-digit…

McDonald's Easterbook investigation prompts questions about other executives, HR

August 26, 2020

McDonald's is investigating its human resources department's actions, as well as claims from within its ranks that former CEO Steve Easterbrook might have…

Arkansas-based Minute Man relaunching with focus on diner, employee health

August 26, 2020

A 72-year-old Arkansas fast food brand called Minute Man is on the cusp of what brand leaders hope will be a successful comeback.

Edible's FruitFlowers: Have your flowers, eat them, too

August 26, 2020

Edible is adding flowers to the mix. The fresh fruit QSR and gifting franchisors aid this week that it was expanding into the floral space with a nationwide…

Carl's Jr uses wine pairing to launch steak-burger

August 25, 2020

A good steak calls for good wine, ergo a good steakburger calls for a fine wine, too, right? Carl's Jr. won't argue, considering it has partnered with Nocking…