QSR marketing mix-ups that can really cause screw-ups

A common QSR marketer's terminology mix-up can ultimately result in some big problems ascertaining the success or lack of it of any particular promotional…

Taco Bell digital guru to keynote ICX Summit on chain's 1-question digital strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…

Taco Bell, Domino's, Old Chicago Pizza all have workers with Hepatitis A infections this week

by S.A. Whitehead — Food Editor, Net World Media Group

A West Virginia Taco Bell joins a Louisville Domino's and Old Chicago Pizza location reporting workers infected with hepatitis A this week.

QSR brands' value offers vie for piece of Mother's Day pie

by S.A. Whitehead — Food Editor, Net World Media Group

QSR brands make value their primary call to action on Mother's Day, much to the relief of cash-strapped kids of all ages, who want to show some love without…

Wendy's unveiling open kitchen design

May 10, 2018

Wendy's new smaller "Smart 55" building design gets the big "reveal" Monday, in Mississippi. The state's newest location of the chain in Gluckstadt features a…

Jack in the Box pairs with Grubhub with POS integration soon

May 10, 2018

Jack in the Box is partnering with Grubhub to deliver from hundreds of U.S. locations via the service's online and mobile platforms. A news release said the…

Bojangles releases Q1 results, pushes value, core menu items

May 10, 2018

Bojangles' released its 2018 Q1 results with a pledge to focus on "well-run" restaurants and core menu items in the year ahead. The chain's total revenues grew…

ChowNow integrates with Instagram

May 9, 2018

Instagram's "Start Order" button has welcomed a new user as ChowNow joins the photo-sharing platform to allow customers to place orders via Instagram…

Wendy's Q1 2018 results show 21 straight quarters same-store sales growth

May 9, 2018

Hours McDonald's announced that all its U.S. Quarter Pounders are now made to order with fresh beef, Wendy's — the chain that has made "fresh beef" its…

Taco Bell franchisee begins $39.9 million UK expansion

May 9, 2018

Taco Bell would not release further details, but confirmed it is working with multi-brand franchise group, Caskade Caterers, to build its presence in London.

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

by S.A. Whitehead — Food Editor, Net World Media Group

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to…

McDonald's: All US stores serving fresh beef Quarter Pounders

May 8, 2018

As of today, McDonald's customers in the U.S. are now getting only fresh, not frozen, beef in Quarter Pounders, according to a company spokeswoman. Each burger…

Do your QSR employees know laws on customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at QSR brands — don't know how to accommodate the needs of…

Georgia McDonald's go 'Wild' with Happy Meals

May 8, 2018

Middle- and South Georgia McDonald's franchisees have partnered with Valdosta-based Wild Adventures Theme Park to put a free kid's ticket to the park in Happy…

Bruster's taps analytics' powers with integrated loyalty program

May 8, 2018

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states. The Paytronix-powered system allows enrollment…

LTOs increasingly make the restaurant world go round

Limited-time offers not only drive sales, but drive customers to your brand and show you are an innovator in a market that increasingly demands constant menu…

Jersey Mike's, Villa Italian Kitchen, Southwest team up to 'WOW' travelers

May 7, 2018

Jersey Mike's, Villa Italian Kitchen and Southwest Airlines partnered Wednesday to help feed Orlando-to-Denver flight passengers. Jersey Mike's and…

Menu-labeling enforcement takes effect

May 7, 2018

As of today, restaurant chains with 20 or more stores must be following those long-delayed menu-labeling regulations or face the possibility of penalties. The…

A crippling QSR leadership problem: Fear at the top

by Bobby Shaw — President, Bobby Shaw Consulting

The best leaders are those who hire and surround themselves with team members that they know and appreciate as being as good or even better than themselves.

After lackluster Q1, new El Pollo Loco CEO vows better times ahead

May 4, 2018

The former Starbucks executive who assumed the leadership reins at El Pollo Loco in early March said things were going to change for the better after revealing…