TravelCenters of America adopts Paytronix loyalty platform

October 17, 2017

Loyalty and engagement software company Paytronix is now the loyalty and engagement system for the TravelCenters of America Minit Mart stores, along with…

Del Taco 'sweepin' down the plain' with Oklahoma store No. 4

October 17, 2017

Del Taco has opened its fourth Oklahoma location this month at 12th Avenue Northeast in Norman, continuing a brand strategy for growth in the Sooner State. The…

Sonic takes 1-2 punch from hurricane, malware attack

October 17, 2017

It's been a rough quarter for Sonic. Two weeks before releasing rather dismal Q4 financial results today, the chain revealed on Oct. 4 that it had experienced…

3 ways your marketing actually deters digital orders

by Jackie Berg — mArketing director, olo

Three things to keep in mind when making marketing plans that won't turn-off digital orders.

Restaurant biz down, but not as bad as it looks

October 13, 2017

Ever since Hurricanes Harvey and Irma roared through most of the nation's southern regions, analysts and others have been itching for numbers on the storms…

'Fall'-ing in love again: QSRs roll out offerings to roll in diners

by S.A. Whitehead — Food Editor, Net World Media Group

Trees may shed plenty every fall, but QSR menus do not. Rather, many brands have been adding on like crazy this fall with innovative offerings, both LTO and…

Arby's 'gone wild(er)' with venison nationwide, elk in 3 locations

October 12, 2017

On Saturday, Oct. 21, Arby's is bringing back a one-day-only offering of the insanely popular venison sandwich the chain sold last year at select stores. But…

Cowboy Chicken CEO talks about what keeps him awake at night

Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.

Why Moe's is focused on adding tech to support delivery, catering and back-of-house functions

Bruce Schroder, president of Moe's Southwest Grill, chats about how the brand uses technology to drive sales.

How Which Wich founder balances tech with human interaction

Which Wich Founder Jeff Sinelli is cautious when it comes to rolling out technology, only deploying it when he has first taken care of the human element of the…

Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.

Slim Chickens caters to football fans' food demands

by S.A. Whitehead — Food Editor, Net World Media Group

There may be no greater test of the success of a catering program than a fanatic football fan, who's been guzzling suds and suddenly becomes hungry. Party…

Subway promotes VP to top tech position

October 11, 2017

Subway has promoted its Marketing Technology Vice President Carissa Ganelli to chief digital officer, a news release said. Ganelli will now lead the brand's…

Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

Note to McDonald's: Never underestimate a manic fanbase

October 9, 2017

Take one hit television show; combine a rabid fanbase with a major fast food brand and some heavy-duty Disney nostalgia, and voila, you have the makings of…

Employees wandering away? 5 sure-fire actions to take now

To stay successful, you must ensure your employees are happy or they will look elsewhere. So what then, are the driving motivators for employees to change…

High-touch leadership: The silver bullet in a high-tech QSR world

by Bobby Shaw — President, Bobby Shaw Consulting

I love technology as much anyone, and firmly believe that it's an accelerator that not only drives sales and traffic, but also helps to develop great people.

IBM, food distributor partnership boosts delivery efficiency, safety

October 6, 2017

A new tech provider-food distributor partnership uses IoT to improve not only deliveries, but also overall restaurant operational efficiency. The results could…

HR people say predictive analytics work, they just don't have them

October 5, 2017

The predictive analytics firm OutMatch recently surveyed HR professionals about the value of using predictive analytics in hiring employees and then helping…

Jared Fogle's wife's suit against Subway dismissed: Wrong state

October 5, 2017

The suit that the former wife of Subway's ex-pitchman, Jared Fogle, filed against the parent company Doctor's Associates and two other related entities will…