News & Media
Growth slows for restaurant chains in 2016
March 31, 2017
The Top 500 chain restaurants experienced a deceleration in 2016 with cumulative sales growth checking in at 3.6 percent, down from 5.2 percent the prior year…
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Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…
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Heard at the Summit: Attendees share insights, pain points and keys to success
by Cherryh Cansler — Editor, FastCasual.com
Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.
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Which Wich founder tells Summit attendees: 'If you can't dazzle them with brilliance, BS them until you both believe it'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Jeff Sinelli learned early in life a few lessons that helped him pursue his dreams and not be afraid to get out of his comfort zone. He also learned the…
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
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Which Wich CEO, Summit attendees make 10,000 PB&Js for Dallas homeless
by S.A. Whitehead — Food Editor, Net World Media Group
Attendees at this year's Restaurant Franchising and Innovation Summit rolled up their sleeves and made more than 10,000 peanut butter and jelly sandwiches…
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McDonald's massive move to mobile ordering: A big change that warrants big groundwork
by Russell Zack — SVP, Products and Solutions, HelloWorld
McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…
read nowOlea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants
March 29, 2017
Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…
read nowToast partners with Punchh restaurant marketing cloud to improve customer engagement
March 29, 2017
Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…
read nowNew system uses data, cameras and sensors to improve restaurant operations
March 28, 2017
Revel Systems is partnering with Dragontail Systems to implement their food preparation process software and machine learning technology in restaurants…
read nowWith 10 million daily food deliveries, Meituan-Dianping a name to know
March 28, 2017
It may be relatively unknown in the Western World, but in 20 of China's biggest cities, the name Meituan-Dianping is as commonly heard as Amazon and Google.
read nowArby's — where the most gyros are sold in US
March 28, 2017
Three years ago, that Cowboy hat-bearing chain known as Arby's became the world's largest restaurant brand to offer that "soft taco" of Greece, the gyro.
read nowQSR customer experience? Chipotle and Chick-fil-A win, while McDonald's and Taco Bell flounder
March 27, 2017
In the customer experience game, a survey of 10,000 U.S. diners concerning 24 top fast food brands, found that Chick-fil-A rules the coop at 83 percent, with…
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A little online burger buzz teaches a lot about menu prices
by Josh Anish — Head of Content, Quantifind
Polls and restaurant traffic data this year have made it relatively clear that limited-service restaurant customers today are increasingly concerned about the…
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How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no…
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NRA to Congress: Full-steam ahead on Small Business Health Fairness Act
March 27, 2017
Although groups like the Consumers Union strongly oppose it, the National Restaurant Association today said it sent a letter to Congress giving its support to…
read nowPopeyes sale to RBI subsidiary final
March 27, 2017
Via an indirect subsidiary called Orange Inc., Restaurant Brands International Inc. expects today to acquire Popeyes Louisiana Kitchen after its tender offer…
read nowDunkin' Brands names interim CFO, begins search for next financial leader
March 24, 2017
Dunkin' Donuts and Baskin-Robbins parent company, Dunkin' Brands, said that its Vice President of finance and treasurer, Kate Jaspon, will step into the…
read nowAmerican Council of the Blind sues Eatsa over kiosk and app access
March 24, 2017
The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access…
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Trumpcare yanked before vote, Affordable Care Act remains ... for now
by S.A. Whitehead — Food Editor, Net World Media Group
Trumpcare was pulled from consideration in a vote by Congress, despite an ultimatum from the President to vote on the measure. For now, the Affordable Care Act…
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