Fast food customer satisfaction remains unchanged, but high

June 20, 2017

There weren't too many surprises for fast food operators in the latest American Customer Satisfaction Index, a national poll on the quality of an entire range…

Cole named Focus Brands president and COO; Damico named Naf Naf CEO

June 20, 2017

Six-chain operator, Focus Brands, has created a new leadership position — president and COO for North America — and named its current global channels group…

How to avoid disputes in the franchisor-franchisee partnership

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Attorney Brian Schnell of Faegre Baker Daniels LLP offers up advice and tips on how potential franchise operators and franchisors can sidestep common disputes…

Anthony's Coal Fired Pizza joins boycott wiping Anheuser-Busch products off NYC shelves

June 19, 2017

Anthony's Coal Fired Pizza has joined three dozen other New York brands in a boycott that is sweeping New York City store shelves clean of Anheuser-Busch…

Chick-fil-A delivers 'true' gluten-free sandwich

June 19, 2017

Chick-fil-A has added a gluten-free bun, now available for all of its sandwiches, in response to the estimated 18 million Americans who want bread free of the…

Transgender woman claims she was groped, bullied when employed at McDonald's franchise

Groping, merciless bullying and relegation to a storage closet restroom are among the claims that a transgender woman is making against a McDonald's in…

NRA applauds Trump's apprenticeship order, while critics say it's full of holes

by S.A. Whitehead — Food Editor, Net World Media Group

The National Restaurant Association and its educational foundation have been pushing for more love from the feds for apprenticeships and this week they got…

Mazzio's CEO: 'Today's generation wants to learn in a new way'

Millennials have changed the way Mazzio's trains employees.

Sonic fills 3 marketing leadership roles, seeks brand chief

June 16, 2017

A 10-year marketing veteran at Sonic has been named the brand's new CMO. Lori Abou Habib started at the company as product pipeline manager and most recently…

Subway adds touchscreen kiosks and mobile app to improve sales

June 16, 2017

Subway is introducing touchscreen ordering kiosks and a new mobile app in an effort to catch up with competitors like Panera Bread that have credited…

Irish Beef lassos Tucson Arby's stores

June 15, 2017

Irish Beef, a Dallas-based restaurant management and investment company, has acquired eight Tucson-area Arby’s locations from Cardinal RB Arizona LLC, with…

Harken restaurateurs: Are you ready for the 'Day of the Dad?'

by S.A. Whitehead — Food Editor, Net World Media Group

Read on to find out why that fancy cocktail and offbeat entree will do your brand no favors on Father's Day.

Former Dunkin', Starbucks, Yum exec named Papa Murphy's CEO

June 15, 2017

Weldon Spangler, a former leader with Dunkin' Brands, Starbucks and Yum, has been named CEO of Papa Murphy's, effective July 17, the company announced. Jean…

McDonald's France intros burger by 'la McFork'

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's may be the iconic American brand, but at least in France this month the brand has made a concession to the sensibilities of the oh-so-refined tastes…

A Sonic 'boom'

June 14, 2017

Sonic Drive-in has signed five new agreements for franchise development, mostly in the eastern half of the nation, a news release said. The largely South and…

Déjà vu: Another nutrition labeling delay from feds

June 14, 2017

Yet another nutrition labeling mandate has been delayed by the FDA. According to MarketWatch and other online sources, Tuesday, the U.S. Food and Drug…

Play ball! Make local sports sponsorships work brand magic

by S.A. Whitehead — Food Editor, Net World Media Group

Sports sponsorships hold big, positive benefits for restaurants at the local level, by connecting with customers in a fun, upbeat and even passionate level.

Buffalo Wild Wings pilots small, delivery centric brand

June 14, 2017

Buffalo Wild Wings is piloting a downsized format brand called B-Dubs Express this summer in Minneapolis to capture some of the increasing sales around…

KFC: Brand is getting kinda 'spacey'

June 14, 2017

The air gets pretty thin 28 miles up, so you'll excuse KFC if they seem a little "spaced out" as they prepare to send their brand name and their Zinger chicken…

C-Speak: How Hopdoddy relies on tech to customize training, showcase brand culture, streamline openings

Hopdoddy Burger Bar has taken every aspect of workforce management digital to enhance its in-person training, onboarding, and management procedures.