Cold Stone Creamery engages customers through ice cream tossing

August 24, 2016

Frisch's poll shines headlights on why Americans do drive-thru

August 24, 2016

Frisch’s today released results of a poll on drive-thru preferences, based on responses from 523 people across the nation. The fast casual chain, based in…

Subway celebrates top 12 franchisees on their big day

August 24, 2016

Subway is having a pretty good year, landing on a lot of "best-of" lists. Most recently the chain was named one of the top brands for customer service in a…

Blimpie's Combo Craze promotion a big sales booster

August 24, 2016

The Blimpie match-and-win game, Combo Craze, produced great results again this year, according to a press release from the brand. The April-to-early-June…

The good, the bad and the ugly of restaurant customer service

August 24, 2016

When it comes to great restaurant customer service, Americans are feeling the love for brands like Chick-fil-A and Starbuck's, but not so much for other big…

Part 1: Why more restaurants are getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Hundreds of restaurant brands have achieved REAL certification, but what are they getting out of it? Our two-part report begins with a look at research into…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

Cousins Subs partners with Green Bay Packers for ultimate giveaway

August 23, 2016

Cousins Subs, a Milwaukee-based concept, is now in a three-year partnership with the Green Bay Packers NFL team.

Paytronix updates platform

August 23, 2016

Paytronix Systems has implemented upgrades to its Paytronix Platform.

McDonald's recalls Happy Meal toys after more than 70 children hurt

August 23, 2016

McDonald's is telling its customers to immediately return any of their "Step-iT" activity wristbands recently distributed with Happy Meals and Mighty Kids…

RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

Wing night is now Wing week at Sonic

August 23, 2016

When you got it, flaunt it, they say, or at least do it again. That's the theory Sonic is using to justify a return to the chain's Wing Night in America…

Mmm! Smell that? KFC sells out of fried chicken-scented sunscreen in 2 hours

by S.A. Whitehead — Food Editor, Net World Media Group

KFC may be heading into the sunscreen business. After announcing this morning that it was giving 3,000 bottles of fried chicken-scented sunscreen in a special…

Chicago hosting 'Battle of the Baristas'

August 20, 2016

This year’s most intricately designed cups of coffee in America will be poured today in the Windy City when Gloria Jean’s Coffees hosts the "Battle of the…

Congrats to the restaurant winners in the 2016 'Inc. 5000'

by S.A. Whitehead — Food Editor, Net World Media Group

Inc. Magazine has named America's top 5,000 fastest-growing businesses, and the list includes a healthy representation of restaurants.

QikServe partners with Van Hessen on mobile ordering and payment

August 19, 2016

QikServe, a mobile order and payment company, announced it has signed a distribution agreement with Van Hessen, a provider of automation systems for the…

Captain D's fishing for franchisees in North Carolina

August 18, 2016

Captain D's plans to expand its presence in North Carolina, according to a company press release.

C-Speak: How Fazoli's CEO keeps dishing out growth

Carl Howard discusses how he turned a failing QSR brand into a thriving fast casual franchise and why he believes his work isn't quite yet done.

We like you! We really like you, restaurants!

August 18, 2016

Isn't it nice to be loved? If you're in the restaurant business, you probably are loved by your community much more than most other businesses. That's the…

Online or offline: Ways your restaurant can tap into Pokemon Go craze

by Seshu Madabushi — Founder & CEO, mKonnekt

In the annals of gaming history, this summer will go down as the summer of Pokemon Go. The augmented reality game has players worldwide out on the streets and…