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Delphi Display Systems introduces new wireless headset system

July 10, 2012

Delphi Display Systems Inc. has announced the launch of its Insight Inform wireless drive-thru headset system, which is the latest component of Delphi's fully integrated Insight QSR platform.

The Insight platform supports all the key drive-thru functions including: order confirmation systems, timing systems, outdoor digital pre-sell menu boards, outdoor digital menu boards and wireless headsets.

"Delphi is proud to extend our Insight product line to include headsets and position ourselves as the only company that can truly deliver a fully-integrated, turnkey solution for all drive-thru technologies," said Ken Neeld, president and CEO of Delphi Display Systems. "Delphi now makes it simple for our QSR customers to setup and install all their drive-thru technologies from the pre-sell menu to the headset and everything in between."

With an integrated platform the various drive-thru components can share data and events to better optimize service delivery to drive-thru customers. In addition to new features and capabilities, QSRs benefit from a single point of contact for service and support to make it a simple, efficient process and lower the total cost of ownership.

At the core of the Insight Inform solution is Quail Digital's Pro5 Drive-Thru Wireless Headset technology that has been enhanced to integrate with its Insight platform. The new Insight Inform headsets operate on the DECT 1.88-1.90 GHz frequency band, which unlike the 2.4GHz band used by many other headsets, will not interfere with WiFi networks in the store, and is more impervious to outside interference.

The system uses the latest noise suppression, acoustic echo cancelling and dynamic compression techniques and algorithms to deliver clear-speech audio for both crew members and customers. The Insight Inform solution has a unique noise cancelling feature that suppresses the background noise from the kitchen to the drive-thru speaker, enhancing the sound clarity and increasing the customer experience and speed-of-service. The system can support single lane, tandem and dual lane drive-thru configurations from a single base station.

The Insight Inform system can also issue audible S-O-S (Speed of Service) alerts. By measuring speed-of-service targets in the drive-thru, S-O-S Alert broadcasts voice prompts to headsets when vehicles exceed select targets. Other standard features include the ability to record, schedule, and manage their own customer greetings, promotional messages, and task reminders for staff.

The Insight Inform headsets weigh 3.5 ounces. If the headset is motionless for three minutes, it automatically goes into sleep mode to conserve battery life.

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