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Dunkin' Brands' franchisee deploys loss prevention solution

July 30, 2013

Odyssey Technologies Inc., manufacturer of Remote Eyes digital video management systems, has announced that Dunkin' Brands' franchisee Franchise Management Services Inc., has deployed its POSWatch Enterprise.

Franchise Management Services Inc. owns and operates the majority of Dunkin' Donuts and Baskin Robbins stores in Eastern Maryland and several locations in Baltimore City.

POSWatch Enterprise will be used to manage store-level cash flow by reducing the amount of loss attributed to under-ringing customer orders. The solution uses the real-time electronic journal output from the Radiant POS server in each store to build a centralized aggregated transaction database, produce reports that alert management to problem stores and employees, and generate real-time alerts of transaction exceptions that require management attention.

Additionally, POSWatch Enterprise is integrated with the Remote Eyes video management system to provide management with the forensic evidence required to take administrative action against dishonest employees. The video forensic evidence retained by the Remote Eyes system is court admissible and supports appropriate legal action by Franchise Management Services when necessary.

"The Remote Eyes system has been instrumental in allowing me to effectively manage a 40 store operation from a central location while keeping close tabs on my cash flow. The Remote Eyes alert system helps my managers instantly pinpoint stores and employees who require closer scrutiny," said Nick Nistazos, owner of Franchise Management Services.

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