New tool pages customers, tracks wait times and grows to fit chain size

Dec. 6, 2017

Tracking how long customers are waiting for orders or deliveries just got a boost from paging, tracking and guest intelligence tool provider, Long Range Systems. The company's new Guest Sessions addition to its free iOS application lets users start new orders and page customers when orders are ready. Guest Sessions also records data in the LRS Connect Cloud for insight into a brand's operational data. 

The feature is designed to help QSRs, pizza restaurateurs and other retailers with in-store deliveries minimize wait times and maintain delivery standards.

"This is a great example of how the Internet of Things is increasingly becoming an embedded part of how we do business," CMO Michelle Strong, said in the release. "Today's pager system offers a whole new level of visibility into operations that can be used to evaluate and improve the guest experience."

The guest session feature tracks, records and stores guest wait-time data and information from the moment a guest receives a pager to when they are notified that their service is complete and the pager is cleared. Resulting insights include statistics on service, guest flow and volume, staffing optimization, and peak demand. 

These metrics can then be tracked against business goals. The online portal allows multi-unit corporate offices the opportunity to contrast unit performance, ensure brand quality, and measure each business unit against performance expectations. 

"This is an age where hardware talks back to us and software translates that into meaningful insights," Long Range Systems President and CEO John Weber, said in the release. "Guest Sessions has evolved our paging solution beyond notifying guests to become a powerful analytics tool."
Guest Sessions is compatible with both LRS's existing and upcoming pager models. The LRS iOS application is available for iPad download in the Apple Store.

Topics: Delivery, Operations Management, Systems / Technology

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