Fast food drive-thrus: Plan for it now or pay for it later

by S.A. Whitehead — Food Editor, Net World Media Group

If you're building or renovating a QSR now or in the near future, industry experts increasingly recommend that you find a site and the dollars to include a…

What QSRs stand to gain (or lose) by taking a stand

by S.A. Whitehead — Food Editor, Net World Media Group

This year —  more than most —  there are plenty of issues up for debate, and many brands are choosing sides. New research shows this act of social…

Is your QSR a brand of ... influence?

by S.A. Whitehead — Food Editor, Net World Media Group

Want to really pull in that up-and-coming Gen Z-er? Better get to know their online "friends" and fast.

Is Subway's problem bigger than a footlong?

by S.A. Whitehead — Food Editor, Net World Media Group

The North American Association of Subway Franchisees — representing thousands of U.S. franchisees — said its survey of members showed that 75% of those…

Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

COVID-19 pandemic coverage on QSRweb

by S.A. Whitehead — Food Editor, Net World Media Group

We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.

Survey: Only 1 in 12 would dine in a restaurant today

A Denver-based market research firm's latest poll shows Americans are still -- for the most part -- very uncomfortable with the idea of either eating out or…

Latest dine-in data tells story of cautious customers, vanishing workers

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant sales data shows the return to dine-in will be a slow and cautious one for customers, according to data and insights provider, Black Box…

QSR online ordering shifts show more older adults orders, desktop user visits

Stay-at-home orders of the last two months have brought about some significant changes in the way Americans order food and which service categories they buy it…

Top online COVID-19 coverage for QSRs: From borrowing options to menu must-haves

by S.A. Whitehead — Food Editor, Net World Media Group

Need guidance on how to get a loan without the help of a traditional bank? Wondering about your QSR's coffee sales in a pandemic-wary world? This review of…

McDonald's Q1 sales, earnings fall amid COVID-19 restrictions, closures

Even the giant QSR McDonald's is feeling the turbo-charged pinch of COVID-19, with its Q1 earnings down 17% due to declining sales worldwide.

Nathan's Famous tech transformation: Serving customers 'where, when and how' they want it

by S.A. Whitehead — Food Editor, Net World Media Group

After a solid 102 years in existence, Nathan's Famous — one of the few U.S. brands around for the last pandemic in 1918 — has made a timely tech transformation…

McDonald's owner/operator relays lessons learned from pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

The rigors of business in a pandemic-ridden world have given restaurateurs a run for their money. But there have also been invaluable lessons learned through…

Nathan's Famous jumps into the meal kit business

Those hankering for a Nathan's Famous dog or other menu item will soon be able to get one hot and delivered through the chain's new host kitchen partnership.

McDonald's top execs to cut salaries as March sales drop 22%

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's executives are slashing salaries amid a sharp drop in same-store sales due to the COVID-19 pandemic.

Checkers, Rally's CEO on jumping into the driver's seat in a firestorm

Just about three weeks after veteran restaurant industry leader, Frances Allen, took the reins at Checkers and Rally's, the biggest crisis to hit the industry…

7 ways the CARES Act could hurt restaurants

by S.A. Whitehead — Food Editor, Net World Media Group

The National Restaurant Association this week sent letters to leaders at the U.S. Treasury and Small Business Administration asking for clarification — and in…

Burger King, Popeyes, Tim Hortons company CEO lays out COVID-19 response

Restaurant Brands International CEO Jose Cil sent an information-filled letter to the system, media and investors to provide a look at the many levels the…

Restaurateurs respond to Senate's passage of stimulus package

by Cherryh Cansler — Publisher, FastCasual.com

Leaders of Firehouse Subs, Boloco and the National Restaurant Association weigh in on if the Coronavirus Aid, Relief, and Economic Security Act goes far enough…